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Lorenz Clinic · 3 weeks ago

Mental Health Receptionist

Prior Lake, MN

Full-time

Onsite

Entry Level

1+ years exp

Lorenz Clinic is dedicated to providing relational and developmentally informed mental health care. The Mental Health Receptionist serves as the primary point of contact for patients and clinical staff, ensuring smooth operations at the clinic while maintaining a welcoming environment.

Health CareMedicalWellness

Responsibilities

Prepare, organize, and maintain patient paperwork

Copy, fax, and file documents as needed

Maintain office supply inventory and place orders

Keep reception and lobby areas clean, organized, and welcoming

Monitor vendor services (e.g., water delivery, shredding service)

Process and distribute incoming/outgoing mail and faxes

Take and process credit card payments

Score and file outcome measures in compliance with Department of Health protocols

Maintain familiarity with health plan networks and basic insurance requirements

Answer general and new patient phone calls

Schedule new and existing patients using the EHR system

Manage patient check-ins and notify clinicians of arrivals

Handle confidential information with discretion

Make collections calls for delinquent accounts

Offer refreshments to clients when appropriate

Respond calmly and supportively to client needs in a fast-paced setting

Triage basic staff questions about clinic procedures

Assist in onboarding tasks for new hires, as assigned

Support special projects such as preparing new clinic spaces (e.g., deliveries, marketing materials)

Use personal vehicle for occasional site errands (mileage reimbursed)

Attend occasional team meetings or trainings outside regular hours or site

Collaborate with other receptionists to provide coverage across locations if needed

Report site repair needs and contribute to continuous process improvement

Qualification

Medical reception experienceEHR system proficiencyVerbal communicationWritten communicationEmotional maturitySocial justice commitmentHIPAA knowledgeInterpersonal skillsConfidentialityReliability