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Chase · 1 month ago

Business Operations Manager, Executive Director

237 Park Ave, New York, NY, 10017, US

Full-time

Onsite

Senior Level, Lead/Staff

$195K/yr - $300K/yr

10+ years exp

JPMorgan Chase is seeking a skilled and strategic Facilities & Business Operations Manager to join our Property Management team within Global Real Estate (GRE). In this role, you will lead a team dedicated to optimizing the financial and contractual operations of our property management portfolio, ensuring exceptional service and compliance across our diverse real estate footprint.

BankingFinancial Services

Responsibilities

Manage, mentor, and develop a team responsible for financial and contractual oversight within property management, fostering a culture of accountability and continuous improvement

Partner with OSPs, JPMC Finance, and internal property management teams to ensure all contractual deliverables are met. Monitor adherence to service level agreements and document controls to support compliance

Lead month-end close processes for property management accounts, consolidate financial results, and ensure accurate reporting of management fees, incentives, and operational expenses

Track and analyze property management KPIs and CPIs, ensuring service providers meet performance standards. Proactively address issues and escalate as necessary to maintain operational excellence

Identify and implement process improvements within property management operations, collaborating with GRE functions to drive efficiency and enhance service delivery

Support GRE Functional and Regional leadership by providing clear, actionable analysis and recommendations related to property management operations

Develop, document, and maintain robust controls for property management activities. Participate in audits and ensure compliance with internal policies and external regulations

Build and maintain strong relationships with service providers and internal stakeholders to ensure collaborative and effective operations

Qualification

Finance experienceProperty management experienceAnalytical skillsLeadership skillsInterpersonal skillsTeam developmentReal estate experienceWritten communicationVerbal communicationDecision-making abilitiesRelationship building