ShyftOff · 1 month ago
Flexible Tech Support Rep - Fully Remote
United States
Contract
Remote
New Grad, Entry LevelShyftOff is a leading platform that revolutionizes contact center operations. They are seeking a part-time contractor for a Customer Tech Support Representative role, which involves troubleshooting, hardware reboot support, and documenting service tickets while addressing customer inquiries.
Call CenterCustomer ServiceOutsourcingSoftwareTelecommunications
Responsibilities
Troubleshooting and hardware reboot support
Working across multiple systems to support customers
Clearly documenting service tickets
Addressing customer inquiries
Guiding customers through processes
Tracking and reporting customer interactions in detail
Qualification
Required
Expertise in Tech Support, Customer Support, Customer Service, and ensuring high levels of Customer Satisfaction
Strong Communication skills to effectively interact and engage with customers
Proficiency in Troubleshooting and resolving technical support issues
Ability to demonstrate patience and empathy while handling customer concerns
Organizational skills for managing and documenting customer interactions efficiently
Previous experience in a similar role or technical support is highly desirable
High school diploma or equivalent required
Preferred
Experience with Awaken is a plus
Additional education or certifications in customer service or technology-related fields are a plus
Company
ShyftOff
ShyftOff is a flexible, on-demand contact center platform
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2022-12-21Seed
Leadership Team
Trevor Clark
Founder & CEO
Nate Nammour
Director of Strategic Partnerships
Recent News
Seattle TechFlash
2025-04-17
Company data provided by crunchbase