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Boston Scientific · 3 weeks ago

Senior Tech Sales Support Specialist, EP

United States

Full-time

Remote

Mid, Senior Level

$83K/yr - $157K/yr

3+ years exp

Boston Scientific is a leader in medical science, committed to solving important health industry challenges. The Senior Tech Sales Support Specialist will provide technical and clinical support to U.S. Electrophysiology field personnel and internal customers, assisting with troubleshooting and product performance assessments.

Health CareMedicalMedical Device

No H1B

Responsibilities

Provide top technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field staff and internal clients through various channels (phone, chat, email), Monday–Friday, for a shift during the hours of 6:30 a.m.–5:00 p.m. CST

Handle stressful inquiries and situations to ensure positive results

Assess product performance and recommend system improvements using advanced troubleshooting and in-depth product and clinical expertise

Train and support EP personnel via calls, written communications, and field assistance

Document and evaluate inquiries, comments, and concerns; identify quality-related product complaints

Maintain proficiency in all current and upcoming products, including investigational studies and industry trends

Lead, coach, review work, and mentor less experienced or new staff members

Develop business processes, maintain the knowledge base, and create peer training materials

Qualification

Electrophysiology (EP) experienceTechnical problem solvingClinical guidanceFARAPULSE familiarityOPAL troubleshootingLeadership experienceAdaptabilityMentorshipOrganizational skills

Required

Minimum of three years' experience in Electrophysiology (EP) or relevant clinical practice, with strong familiarity with FARAPULSE and OPAL technical and clinical troubleshooting

Proven expertise in technical problem solving, coupled with a demonstrated commitment to advocating for and empathizing with Boston Scientific EP field personnel and internal customers

Extensive experience in troubleshooting and providing clinical guidance within an Electrophysiology (EP) laboratory setting

Ability to work independently with minimal supervision, maintain organization, and consistently deliver results on schedule

Demonstrated adaptability and flexibility, effectively contributing to a newly established team within a rapidly expanding division

Ability to work with ambiguity and incomplete information

Recognizes opportunities for improvement and recommends effective solutions

Displays enthusiasm for Electrophysiology (EP), acknowledging the positive impact our products have on patients and healthcare professionals

Proven success working remotely from a dedicated home office; remote experience preferred