Gilbert ยท 3 weeks ago
Account Manager - Luxury Retail and Trade Show Environments
Melville, NY
Full-time
Onsite
Mid Level
3+ years expGilbert is a premier millwork manufacturing company specializing in high-end custom solutions for trade show exhibitions and luxury retail spaces. They are seeking a dedicated and dynamic Account Manager who will manage complex, high-value projects and cultivate long-term client relationships while ensuring exceptional customer service and driving revenue growth.
Outdoor AdvertisingTrade Shows
Responsibilities
Client Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. Act as the primary point of contact for all client communications
RFE/RFD/RFI/RFP Processes: Lead and coordinate the preparation and submission of RFEs, RFDs, RFIs, and RFPs. Ensure all documents are comprehensive, accurate, and delivered on time
Customer Service Excellence: Deliver a high level of customer service, responding promptly to inquiries and addressing any concerns or issues that arise during the project lifecycle
Sales Target Achievement: Proactively drive revenue growth within assigned accounts by meeting defined upselling and cross-selling targets. Leverage client relationships and project insights to identify additional opportunities that align with client goals and company capabilities
Pre-Sale Coordination and Ownership: Take full ownership of the pre-sale phase, including discovery, scoping, and alignment with client expectations. Collaborate with internal teams to develop accurate timelines, budgets, and deliverables that set the foundation for successful project execution
Project Coordination: Collaborate with internal teams, including design, production, and logistics, to ensure timely execution of projects while meeting client specifications
Stakeholder Communication: Represent the company confidently in discussions with architects, designers, and owners' representatives. Effectively translate client vision and technical requirements to internal teams, ensuring alignment across all parties involved
Reporting: Provide regular updates to management on account status, project progress, and client feedback
Qualification
Required
Minimum of 3 years of experience in account management, preferably in the millwork, exhibition, or luxury retail industry
Strong understanding of the RFE, RFD, RFI, and RFP processes
Ability to understand and interpret shop drawings, with a basic understanding of construction methods, to effectively communicate project requirements
Excellent understanding of proper communication in both verbal and written formats
Experience with Salesforce or other CRM tools with a strong focus on data integrity
Exceptional communication and interpersonal skills, with a focus on customer service
Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
Preferred
Bachelor's degree in related fields is preferred
Company
Gilbert
Gilbert specializes in the design, fabrication, and service of upscale retail interiors for trade shows, exhibitions, and live events.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Barry Ballen
President and CEO
Company data provided by crunchbase