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DHR Health · 3 weeks ago

Technical Support Specialist I- FT- Days- IT Service Desk Support

Edinburg, TX

Full-time

Onsite

New Grad, Entry Level

DHR Health is committed to improving the well-being of the communities they serve. The Technical Support Specialist I role involves providing in-depth support for desktop technologies and ensuring high levels of satisfaction through effective troubleshooting and problem resolution.

Health CareMedical

Responsibilities

Promote DHR’s mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices

Provide a point of contact for in-depth support of desktops, notebooks, mobile devices, and other hardware, including operating system setup and configuration, trouble shooting, remote access, and problem diagnosis

Must possess strong knowledge of computer systems support and troubleshooting

Provide a single point of contact for general support of desktops, notebooks, mobile devices, and other hardware, including operating system configuration, trouble shooting, remote access, and problem diagnosis

Utilize and maintain incident tracking software. Monitor and respond quickly and effectively to requests received through the IT Service Desk

Provide accurate and detailed documentation of problem, analysis and resolution actions performed during restoration process

Work with others in Information Technology to coordinate various IT functions so that solutions and knowledge are shared easily and promptly

Elevates complex and/or high priority problems to the appropriate support groups for resolution

Must be able to adapt and support new and quickly-changing technologies

Ability to research solutions or information regarding technical issues

Participates in special projects as required

Qualification

CompTIA A+ certificationNetwork+ certificationSoftware troubleshootingHardware troubleshootingActive DirectoryMicrosoft ExchangeRemote Desktop ProtocolTCP/IPOSI modelVPN clientsMicrosoft Windows 7-10Microsoft Office SuiteCommunication skills