Sandvik · 1 day ago
Technical Support Specialist
Alachua, FL
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expSandvik Mining & Rock Solutions is a global engineering leader seeking a customer-focused Technical Support Specialist who provides innovative solutions. The role involves diagnosing and troubleshooting technical issues with Rotary Drills, collaborating with teams, and delivering training on new products.
Building MaterialIndustrialMachinery ManufacturingManufacturingMining
Responsibilities
Provide timely technical support on Sandvik Rotary Division products, including customer sites internationally and domestically
Troubleshoot to resolve mechanical and control system issues, as well as software installations, calibrations, and updates
Commissioning support for new product introductions to sales areas
Be able to configure software from Sandvik’s front-line tools and launch for the targeted product
Host and conduct classroom and field training to frontline teams, Sales Area Product Masters, technicians, and customers on new product drills and technology
Review Continuous Product Improvement cases with machine technical issues, concerns, or suggestions from sales areas, collaborating with Technical Support team members, Engineering, Sales, Product Management, and Manufacturing to give accurate technical advice on solutions
Investigate and resolve field issues utilizing root cause failure analysis and working closely with the Product Engineering group
Review and maintain all Technical Support-related documents
Qualification
Required
A minimum of 10 years working in a technical role
At least 5 years with drilling equipment
Bachelor's degree in mechanical, electrical, or a similar technical degree
Proven experience in delivering training
Strong customer service
Self-motivated, driven, and flexible
Strong electrical, hydraulic, and mechanical skills with a background in control systems
Ability to manage multiple projects simultaneously
Excellent communication, organization, and time-management skills
Solid computer skills with Microsoft Office Suite and other software programs
Able to work legally in the US and travel globally
Must have a valid passport or be able to attain one
Must have a driver's license
Preferred
MSHA and First Aid certification
Benefits
Health care coverage (medical, dental, vision, prescription, telemedicine) starting 30 days after hire.
Paid vacation with up to 40 hours rollover.
401(k) with 5% annual salary contribution + 50% match on the first 6%.
Tuition reimbursement and professional development support.
A diverse, inclusive workplace where innovation thrives.
Company
Sandvik
Sandvik is an engineering group with products that enhance customer productivity, profitability, and sustainability.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.81BKey Investors
European Investment BankNordic Investment Bank
2025-11-25Post Ipo Debt· $575.65M
2025-06-05Post Ipo Debt· $171.15M
2022-09-20Post Ipo Debt· $498.56M
Leadership Team
Stefan Widing
President and CEO
Cecilia Felton
EVP and Chief Financial Officer
Recent News
2026-01-05
2025-12-24
2025-12-19
Company data provided by crunchbase