Apply on Employer Site

Strategic Office Support · 3 weeks ago

HME/DME Implementation Specialist - Intake, Customer Service, Resupply, Billing

United States

Full-time

Remote

Senior Level

5+ years exp

Strategic Office Support is an industry-leading provider in HME/DME workflow and outsourcing solutions, seeking an HME/DME Implementation Specialist to lead client implementations. The role involves guiding teams in various functions such as intake, customer service, and billing while ensuring successful project execution and client satisfaction.

Health CareManagement ConsultingProfessional ServicesStaffing Agency

Responsibilities

Bring a deep understanding of HME/DME. Use this knowledge to innovate, improve client experiences, and drive client performance

Coordinate and schedule implementation meetings following established agenda(s) to ensure appropriate information is secured in a timely fashion

Train new staff members and serve as subject matter expert for ongoing needs

Communicate progress, risks, issues, and barriers to internal associates and external clients

Assist in managing scope to ensure needs are met. Ensure the scope, as defined in client agreement, is delivered, identifying, documenting, and raising requests for changes to sales and account management

Monitor progression of implementation and training

Manage interdepartmental coordination to ensure smooth implementation execution

Qualification

HME/DME experienceBrightree proficiencyTeam managementOutsourcing experienceAnalytical skillsBest practices implementationCoachingSelf-directedProfessionalismOrganizational skillsProblem-solving skillsCommunication skillsNegotiation skillsMentoringInterpersonal skillsAttention to detail

Required

MUST HAVE MINIMUM 5 YEARS EXPERIENCE IN HME/DME INDUSTRY

5+ years proven professional experience in HME/DME

Must love building teams and must love training others

Strong analytical, organizational, and problem-solving skills

Excellent written, oral, presentations and interpersonal communication skills

Proven ability to negotiate expectations between internal associates and external clients

Ability to advise and implement best practices with external clients and with internal departments

Incredible executor. You are given a project with loose directions and the team can trust you to work backwards, build a clear action plan, and successfully complete the project while hitting deadlines

Skilled coach and mentor that can positively influence others and quickly build strong relationships

Highly developed interpersonal and leadership skills

High-level communication skills

Ability to coordinate and communicate across all departments

Must have extreme attention to detail

Self-directed and ability to work with a sense of urgency

Utmost professionalism in conduct