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Beyondsoft · 3 weeks ago

Customer & Partner Engagement Framework Program Manager

Redmond, WA

Full-time

Hybrid

Senior Level

$50/hr - $62/hr

7+ years exp

Beyondsoft is a leading mid-sized business IT and consulting company focused on innovation and technology solutions. They are seeking a strategic and experienced Program Manager to lead the design and implementation of a customer and partner engagement framework that integrates insights into the R&D process for product improvement.

ConsultingInformation TechnologyOutsourcingSoftware

Responsibilities

End-to-End Framework Design & Ownership: As the primary owner of this framework, you will lead its overall architectural design, including but not limited to: defining engagement model tiers, establishing feedback classification and prioritization systems, designing complete workflows from collection to closure, planning integration points and toolchains, and developing a success measurement system

Strategic Engagement Program Design & Execution: Based on the designed framework, plan and launch specific engagement initiatives (e.g., Early Adopter Programs, Partner Technical Advisory Boards, Deep-Dive Feedback Summits) to ensure targeted and efficient capture of forward-looking and tactical insights from key customers and partners

Synthesis & Translation of Complex Insights: Establish mechanisms to analyze, attribute, and prioritize massive volumes of feedback from multiple sources. Refine this input into clear problem statements, usage scenarios, and concrete requirements, translating them into actionable user stories or product backlog items for R&D teams

Deep Integration with Windows R&D Processes: Ensure the designed framework seamlessly integrates into existing Windows R&D rhythms and tool platforms (e.g., Azure DevOps). Drive the establishment of cross-team alignment mechanisms to guarantee the customer voice is effectively incorporated at key decision points such as sprint planning and roadmap reviews

Framework Evangelization, Iteration & Performance Evaluation: Promote the framework internally and train relevant users. Continuously monitor its operational performance through data, gather internal user feedback, and lead the ongoing iteration and optimization of the framework to enhance its impact and efficiency

Stakeholder Communication & Expectation Management: Clearly articulate the framework's value, operating mechanisms, and outcomes to internal and external senior leadership. Manage customer and partner expectations regarding feedback handling progress, building transparent and trustworthy long-term relationships

Qualification

Program managementCustomer engagement frameworkData analysisR&D processesCross-organizational communicationSystems thinkingArchitectural designBusiness acumenFluent in Mandarin

Required

Bachelor's degree in Engineering, Computer Science, Business, or a related field; Master's or MBA preferred

7+ years of experience in program management, product operations, or customer success architecture within complex software product ecosystems, including a minimum of 5 years working within large-scale platform product teams, with deep understanding of their R&D culture, processes, and toolchains

Must possess verifiable, end-to-end experience successfully designing and implementing a large-scale customer/partner engagement framework, feedback management system, or similar structured program from scratch

Exceptional systems thinking and architectural design ability to translate ambiguous business goals into logical, modular, and executable procedures and rules

Strong data analysis and business acumen to define and utilize metrics to drive framework optimization and value demonstration

Outstanding cross-organizational influence and communication skills to effectively collaborate with engineering, product management, marketing, sales, and senior external stakeholders

Fluent in Mandarin is plus

Benefits

15 days per year of Paid Time Off (PTO).

8 paid holidays + 1 personal floating holiday

401(k) retirement plan with company match.

Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.

Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Company

Beyondsoft

Glassdoor3.2

Beyondsoft Consulting is a leading global mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Founded in 1995

Singapore, Central Region, SGP

501-1000 employees