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Fidelity Bank · 1 month ago

Principal, User Experience Content Strategist

Smithfield, RI

Full-time

Hybrid

Senior Level, Lead/Staff

5+ years exp

Fidelity Bank is a leading financial services provider, and they are seeking a Principal in UX Content Strategy to enhance their digital content across various platforms. This role involves crafting clear and effective content to guide customers through their financial journeys while collaborating with multiple teams to drive business-critical objectives.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

No H1B

Responsibilities

Craft marketing copy for product experiences and campaign landing zones

Integrate thought leadership and education for contextual learning across primary journeys as well as develop tools that educate by doing

Develop messaging based on audience segmentation and personalized data that drives new relationships and deepens existing ones

Create sales tools with and for advisors that can be used to explain our products and services and the value they provide

Propose UX solutions that make it clear what information we need from people and how we’d manage their money

Drive content strategies that focus on business-critical objectives while ensuring the customer is at the center of everything we do

Qualification

UX writingCopywritingFinancial services experiencePersonalized contentStrategic problem solvingClear communicationCollaborationProject management

Required

5–7+ years of professional writing experience in UX writing, copywriting, or technical writing

Experience in financial services is essential, as is a strong portfolio that demonstrates your familiarity with the subject matter

A versatile writer who can tailor messaging for diverse audiences with varying levels of understanding

A dynamic individual contributor with experience driving projects with teams of 5 or more creatives

A clear communicator who can confidently articulate and advocate for a point of view, while finding common ground with product leadership and legal partners when necessary

A strategic problem solver who can zoom out to see the big picture, then translate it into cohesive content blocks that can fit all the details

A curious collaborator who asks the right questions and works effectively with many different players and points of view

Experience crafting personalized content and applying best-in-class UX across mobile and web platforms, not just articles

A track record of delivering successful business results, balancing multiple priorities, and building trust with partners who rely on our expertise, fast