Apply on Employer Site

PNC · 1 month ago

System Reliability & Support Specialist (ETL Informatica Production Support)

PA - Pittsburgh (15222)

Full-time

Onsite

Entry, Mid Level

$52K/yr - $104K/yr

2+ years exp

PNC is a leading financial services institution that values its employees as its greatest competitive advantage. The System Reliability & Support Specialist will be responsible for monitoring, maintaining, and supporting systems and software, ensuring stability and compliance, and participating in incident management and root cause analysis.

BankingFinanceFinancial Services

No H1B

Responsibilities

Monitor, maintain and support systems and software to ensure stability and compliance to technology standards

Performs maintenance, including installation of patches and upgrades

Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention

Monitors systems availability, performance, and capacity against baseline metrics and reports trends

Develops in depth knowledge of supported systems and applications

Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards

Qualification

ETL InformaticaAPI ServicesSQLDynatraceServiceNowJiraBig PandaUDeployJenkinsBitBucketOCP.NETC#ExadataMongOracleAnalytical ThinkingApplication MaintenanceIT Incident ManagementIT Service ManagementSoftware Reliability ManagementTechnical TroubleshootingDecision MakingCritical Thinking

Required

ETL Informatica, API Services

Dynatrace, ServiceNow, Jira, Big Panda, uDeploy, Jenkins, BitBucket, SQL Developer, OCP (OpenShift Container Platform)

SQL, .NET, C#

Exadata, Mong, Oracle

Monitor, maintain and support systems and software to ensure stability and compliance to technology standards

Performs maintenance, including installation of patches and upgrades

Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention

Monitors systems availability, performance, and capacity against baseline metrics and reports trends

Develops in depth knowledge of supported systems and applications

Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework

Analytical Thinking

Application Maintenance

Application Programming Interfaces (API's)

Decision Making and Critical Thinking

IT Environment

IT Incident Management

IT Service Management (ITSM)

IT Standards, Procedures & Policies

Packaged Application Integration

Software Reliability Management

System Development Life Cycle

Technical Troubleshooting

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Bachelors