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Datasite · 1 day ago

Customer Service Advisor – Bilingual Spanish and English (Sunday to Thursday 1:30 pm - 10:30 pm CST)

San Jose, CA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Datasite is a global center for facilitating economic value creation for companies. The Customer Service Advisor will provide world-class support to global clients, utilizing expert product knowledge to enhance their experience on the Datasite platform.

FinTechSoftware

Work & Life Balance

Responsibilities

Perform work within Datasite applications on behalf of customers at their request

Assist customers in the setup and configuration of projects and features within Datasite products

Provide product support via phone, email, and chat for the Datasite application by assisting customers with questions and troubleshooting issues to resolution

Provide advice and training to customers on Datasite products via phone and web meetings

Guide customers through consultative discussions including feature demonstrations to meet their specific needs. This includes promoting the benefits of products and features the customer may not currently be using

Collaborate with other team members to achieve timely resolution

Capture all service requests, interactions, and communications in Salesforce Service Cloud. This includes writing and publishing articles in the Salesforce knowledgebase

Develop knowledge of industry and customer use cases and workflow

Other additional duties may be requested from time to time

Qualification

Client service experienceTechnical aptitudeBilingual SpanishEnglishExcel skillsProblem-solving skillsCommunication skillsTeam collaborationOrganizational skillsAttention to detail

Required

High school diploma required

Proficient fluency (C2) in both Spanish and English

Intermediate Excel skills required including experience using functions such as VLOOKUP. Strong attention to detail when working with data and spreadsheets with quality of work being the utmost importance

2+ years previous experience in a client service or product support environment

Strong technical aptitude and learning agility

Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand

Independent problem solving and troubleshooting skills

Ability to work well in a team collaboration environment

Excellent organizational skills and attention to detail