Apply on Employer Site

Majesco · 1 day ago

Senior Lead UX Strategy & Design

United States

Full-time

Remote

Senior Level, Lead/Staff

$100K/yr - $130K/yr

7+ years exp

Majesco is a global leader in cloud insurance software solutions, empowering insurers to modernize, innovate, and connect with their customers. The Sr. Lead UX Strategy & Design will be responsible for designing digital product user experiences, ensuring optimal usability, and driving the adoption of innovative UX techniques across all of Majesco's digital applications.

ConsultingInformation TechnologyInsuranceInsurTechSoftware

Responsibilities

Responsible for designing the information architecture for B2B software system and application user experiences, including all experience artifacts (e.g., site maps, content inventories, scenarios/use cases, flow maps, storyboards, concepts, wireframes, prototypes) and detailed design documentation

Innovate, identify, implement, and drive the adoption of new and emerging UX experience techniques, methodologies, and technologies

Responsible for ensuring optimal usability of all designs, including user interface elements, pages, interactions, information hierarchies, layout, graphics, navigation, taxonomy

Assist in data gathering/analysis & usability research for all product efforts in partnership with the UX research team. Assess, develop, measure, track, and report key customer, business, and financial KPIs across the user experience. Identify, gather, and report on pre- and post-launch experience KPIs

Participate and contribute to grooming/backlog, working sessions, and other SAFe agile meetings and ceremonies. Collaborate with product owners, technical development, business partners, and other project teams on driving product roadmaps, refining business requirements/epics/features/user stories; with development partners on technical feasibility and implementation; and with partner UX teams on strategy, research & data analysis, visual design, design standards, and content experiences

Responsible for analyzing, assessing, and achieving accessible designs and experiences (e.g., 508, WCAG, etc.)

Responsible for partnering with brand, standards, and technical development teams to drive cross-platform experience standardization

Assess, anticipate, and manage risks, issues, defects, and escalations, and ensure on-time and on-budget delivery of work with zero defects

Helps facilitate the seamless transition of creative work across UX teams

Works with minimal supervision with extensive latitude for independent judgment

May act as a mentor to junior staff

Qualification

UX design experienceInformation architectureHuman-computer interactionData analysisB2B software designAgile methodologiesAccessibility designCollaborationLeadershipCommunication skillsMentoringProblem-solving

Required

Minimum of 7-10 years of design experience leading UX strategy, design, research, and data analysis

Extensive expertise in designing information architecture for B2B software system and application user experiences, including all experience artifacts, such as site maps, scenarios/use cases, flow maps, storyboards, concepts, wireframes, prototypes, and other detailed design documentation

Strong human-computer interaction design skills

Experience working across the product lifecycle and collaborating with multiple partners, including UX research, UX design, content, brand, legal, and product and development teams

Extensive experience driving innovative designs based on data and KPIs, and experience measuring and reporting the effectiveness of results

Expert knowledge working in and designing for brand, digital design systems, design standardization, and design style and pattern libraries

Thorough knowledge of designing and prototyping in software such as Axure, Adobe XD, as well as working with other design-related software and MS Office (Excel, Word, PowerPoint)

Strong knowledge of digital software experience design, UX principles, responsive and adaptive design, experience hierarchy, taxonomy, findability, templates, and working from within a standardized design system

Experience analyzing customer data and metrics, and with designing strategically from data and research to drive business results

Capacity to work in a fast-paced environment and to deliver work quickly with zero defects

Demonstrated background working in SAFe agile and other agile SDLC methodologies

Experience designing for accessibility, and in analyzing, assessing, and achieving accessible designs and experiences (e.g., 508, WCAG, etc.)

Highly effective collaborator and communicator with the ability to clearly communicate complicated designs visually and simply by developing and delivering a compelling factual storyline

Preferred

Bachelor's degree in User Experience, Design, Human Computer Interaction (HCI), Human Factors, Psychology, Information Systems, Computer Science, or equivalent experience

Human Factors International (HFI) Certified Usability Analyst (CUA) or Certified User Experience Analyst (CXA), and SAFe certifications