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Walmart Canada · 1 month ago

Manager, Operations-Mission Control & Platform Insights

Bentonville, AR

Full-time

Onsite

Mid, Senior Level

5+ years exp

Walmart Inc. is seeking a Manager for their Operations-Mission Control & Platform Insights team. This role involves monitoring platform health, identifying fraud signals, and enhancing operational analytics to ensure the Spark Driver platform remains resilient and trustworthy.

DeliveryRetailShopping

Responsibilities

Develop and own Mission control dashboards that power proactive detection across platform experience, driver behavior, and driver support contact data

Identify fraud signals within platform usage – that mission control can detect or build towards detecting – flagging indicators of organized behavior, user account compromise, and pattern manipulation

Mentor and grow ICs or early-career specialists in operational analytics or defect triage

Collaborate in root cause analysis of upstream defects using a blend of signals and ecosystem analytics

Partner Cross-functionally to improve issue triage velocity and resolution accuracy- supporting a >25% improvement in time-to-diagnosis

Work with the CXM team to scale AI-powered capabilities that enable future state monitoring, anomaly, and defect detection

Leverage modern AI-powered tools to enhance the efficiency and impact of analytical solutions

Qualification

Operational Data ManagementBusiness Intelligence PlatformsSQLPythonData Pipeline DevelopmentFraud AnalyticsInvestigative MindsetBuilder’s MindsetTeam Leadership

Required

5+ years of experience in operations, platform risk, or fraud analytics and/or operational analytics roles

Proficiency in Operational Data Management, experience managing dashboards and real-time signal pipelines that inform decision making across product or production support teams

Extensive experience with business intelligence platforms (Looker, Tableau, Power BI)

Proficiency in SQL and strong skills in Python or other statistical tools (R, SPSS, Stata)

Experience with data pipeline development, ETL processes, and workflow management tools (e.g. Apache Airflow)

Experience leading teams, or programs that monitor system health, user signals, or support indicators to detect and intervene early

Strong investigative mindset with a bias for action, with the ability to surface unknown and proactively trace root causes across disparate signals

Preferred

A builder's mindset – Deep familiarity with contact type data, fraud flagging systems and processes, or gig-platform operational exposure strongly preferred

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.