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AAA-The Auto Club Group · 4 weeks ago

Michigan Claim Support Processor - Meemic

Hybrid - MI

Full-time

Hybrid

Entry Level

$16/hr - $19/hr

1+ years exp

AAA The Auto Club Group is seeking a Claim Support Processor to provide daily support to the Claim department through clerical tasks. The role involves research, data entry, and customer communication to ensure efficient claims processing and compliance with procedures.

Responsibilities

Research and proper routing of mail, data entry of key information into claim systems for proper routing of documents including summons and complaints

Oversight for exception process of RPA functions, ordering police reports and paying low dollar, high volume invoices, generally associated with claim expenses, including research to ensure no payment duplication

Request and track retrieval requests for paper files when needed, daily oversight for manual printing, logging, and mailing remotely printed checks for multiple claim systems

Receive inbound and make outbound customer phone calls to resolve claims needs

Triage phone line as well as a customer care line to answer questions from members or body shops related to inspection assignment

Work requires detailed compliance to specific instructions, with supervisory oversight

May be assigned tasks normally handled at a higher level as needed

Assign claims to claim handlers following prescribed business rules

Update claim systems with information related to assigned recovery tasks

Qualification

Data processing techniquesP.C. software applicationsOrganizePrioritize tasksAutomated processing systemsBasic math skillsMaintain accurate recordsEffective communication

Required

High School Diploma or equivalent

One year of experience in processing, customer service or business administration

A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members

Working with P.C. software applications

Knowledge of data processing techniques

Organize and prioritize multiple tasks

Communicate effectively (oral and written)

Use basic math skills

Use automated processing and computer systems

Maintain accurate files and records