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Millennium Broadband Solutions · 1 day ago

Client Success Representative

South Salt Lake, UT

Full-time

Onsite

New Grad, Entry Level

Millennium Broadband Solutions is focused on creating opportunities for clients to build broadband networks across America. As a Client Success Representative, you will deliver exceptional client experiences and support the sales process through accurate quotes and effective communication, ensuring long-term client retention.

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Responsibilities

Proactively update clients on order status, materials, changes, or delays. Respond promptly to inquiries, providing accurate information and solutions

Generate accurate quotes, sales orders (SOs), and purchase orders (POs). Maintain data accuracy in Netsuite and CRM, updating shipment dates based on vendor and client expectations

Engage vendors for pricing, stock, and lead times. Record all client and deal interactions in the CRM. Assist with daily inventory movement

Support team members to ensure a best-in-class client experience

Review and follow up on open quotes with Sales, ensuring timely closure and accurate pipeline maintenance. Collaborate with Sales to resolve concerns and close deals

Status long-term delivery schedules and related orders. Update clients on upcoming delivery timelines/delays

Review CRM entries for accuracy and completeness

Collaborate with Warehouse teams to review stock levels for upcoming orders

Participate in team meetings to share feedback on client interactions and challenges

Review performance against metrics and team goals with the Client Success Manager

Analyze client feedback and propose process enhancements

Verify all prior months' POs and SOs have shipped or have updated ship dates

Provide feedback to the Supply Chain team on vendor lead times, low inventory, stock availability, and delivery performance

Engage in professional development/training and team-building activities

Qualification

Client CommunicationNetsuiteCRMVendor ManagementTeam Collaboration

Required

Team player driven by delivering unparalleled client service and satisfaction

Responsible for delivering an exceptional client experience and ensuring long-term client retention

Supports the sales process by providing accurate quotes, tracking the progress of sales orders, sourcing and requisitioning materials and services, and coordinating shipments and service delivery

Facilitates clear and timely communication to clients, the sales teams, vendors, and the fulfillment team

Proactively updates clients on order status, materials, changes, or delays

Responds promptly to inquiries, providing accurate information and solutions

Generates accurate quotes, sales orders (SOs), and purchase orders (POs)

Maintains data accuracy in Netsuite and CRM, updating shipment dates based on vendor and client expectations

Engages vendors for pricing, stock, and lead times

Records all client and deal interactions in the CRM

Assists with daily inventory movement

Reviews and follows up on open quotes with Sales, ensuring timely closure and accurate pipeline maintenance

Collaborates with Sales to resolve concerns and close deals

Statuses long-term delivery schedules and related orders

Updates clients on upcoming delivery timelines/delays

Reviews CRM entries for accuracy and completeness

Collaborates with Warehouse teams to review stock levels for upcoming orders

Participates in team meetings to share feedback on client interactions and challenges

Reviews performance against metrics and team goals with the Client Success Manager

Analyzes client feedback and proposes process enhancements

Verifies all prior months' POs and SOs have shipped or have updated ship dates

Provides feedback to the Supply Chain team on vendor lead times, low inventory, stock availability, and delivery performance

Engages in professional development/training and team-building activities

Benefits

Competitive Benefits Package: Medical, Dental, Vision, 401k Matching, 10 Company Holidays

Investment in your Community, Personal Development, and Health & Well-Being

4 hours of community service time per month

4 hours of personal development time per month

Company

Millennium Broadband Solutions

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At Millennium, we redefine what it means to be a distributor by offering comprehensive, end-to-end broadband solutions coupled with industry-leading expertise throughout your project lifecycle.

Founded in 2004