Ascend · 3 days ago
Application Support Technician
United States
Full-time
Remote
Senior Level
5+ years expAscend is a company that empowers entrepreneurial CPAs with a modern platform for regional accounting firms. The Application Support Technician will support and enhance the software systems critical to Ascend’s accounting operations, acting as a subject matter expert and delivering client-focused support.
AdviceConsultingFinance
Responsibilities
Provide Tier-2 and Tier-3 support for accounting and business applications, acting as a subject matter expert across the application stack
Serve as the liaison between end users, vendors, and internal teams for escalated support and ongoing application lifecycle activities
Plan, coordinate, and execute application upgrades, patches, and maintenance events
Maintain and optimize application security groups, roles, and permissions in accordance with access control best practices
Document technical procedures, workflows, and support guides to enable knowledge sharing and operational continuity
Maintain strong relationships with vendor support teams to resolve complex issues and ensure timely delivery of fixes and updates
Participate in and lead changes through the ITIL change management process with strong documentation and risk mitigation planning
Deliver outstanding customer service across internal and partner firm users, with a consistent focus on responsiveness, clarity, and resolution
Qualification
Required
5+ years of experience providing infrastructure support
Knowledge on mailflow and domain configuration (Mimecast, MS Defender Cloud, etc.)
Proficiency in Windows OS (Server and Endpoint)
High level of knowledge of Powershell Scripting
Proficiency in Windows Active Directory, Entra ID, and Azure infrastructure services (VMs, Storage Accounts, VNet, etc.)
Experience with Intune for MDM and Application Deployment/Management
Experience with Cisco Meraki networking components and Microsoft Teams Voice configuration
Strong troubleshooting and problem-solving skills in enterprise IT environments
Ability to write and maintain technical documentation with clarity and precision
Familiarity with ITIL frameworks and best practices
Excellent communication skills and a commitment to delivering exceptional user support
Preferred
Degree not required, but preferred along with certifications
Company
Ascend
Ascend is a consulting firm that helps CPAs reach their goals.
1001-5000 employees
H1B Sponsorship
Ascend has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (12)
2022 (9)
2021 (11)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.02M2025-02-14Seed· $2.02M
Leadership Team
Erin Stahmer
Co-Founder & Chief People Officer
David Fulcher
Chief Financial Officer
Company data provided by crunchbase