C&S Wholesale Grocers ยท 1 month ago
Assistant Customer Service Manager
Monroe, WI
Full-time
Onsite
Entry, Mid Level
1+ years expC&S Wholesale Grocers is a grocery retailer that has been in business for over 100 years, catering to local shoppers with a unique selection. The Assistant Customer Service Manager is responsible for ensuring excellent customer service at the front-end, training associates, and maintaining service levels while managing store operations effectively.
DeliveryFood and Beverage
Responsibilities
Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels
Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation
React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
Follow and enforce all RCS procedures
Perform customer intercepts to verify customer satisfaction
Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
Write the schedule weekly for front-end associates
Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions
Ensure that merchandise returns are fulfilled throughout the day
Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc
Prepare and retain reports/ logs needed for store audit and state inspection purposes
Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc
Perform special store level tasks/projects as assigned by the CSM and store manager
Qualification
Required
High School Diploma - General Studies
1-2 years previous retail experience in the area of the front-end preferred
Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership
Very strong customer service skills
Communication skills
Management/leadership skills
Strong decision making skills
Conflict management skills
Ability to manage multiple tasks
Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing
Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc
Company
C&S Wholesale Grocers
C&S Wholesale Grocers is a wholesale grocery supply company and supply chain solutions provider.
10001+ employees
H1B Sponsorship
C&S Wholesale Grocers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (20)
2023 (8)
2022 (29)
2021 (43)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Alexis Warren
Vice President Human Resources
Recent News
Food Business News
2025-11-20
Morningstar.com
2025-10-27
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