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Talent Solutions TAPFIN · 16 hours ago

Director, Delivery

Greater Chicago Area

Full-time

Onsite

Director/Executive

7+ years exp

TAPFIN is a leading workforce solutions company that empowers its employees to drive business growth. The Director of Delivery is responsible for managing the Contingent Workforce Solutions program for major clients, ensuring client satisfaction, program management, and effective oversight of account profit and loss.

Information TechnologySoftware

Hiring Manager

Jay Patterson

Responsibilities

Manages the deployment and/or daily activities at a major client or several smaller clients, encompassing either single or multiple location clients

Understand and is knowledgeable in the contracted terms and conditions between TAPFIN and the client, including pricing and client rules of engagement and processes

Needs to leverage procurement experience/background to fulfill client requirements through frequent interaction with client managers while driving high client satisfaction

Identifies potential TAPFIN business development opportunities

Understands and analyzes pricing models and evaluates bid proposals

Defines and enforces procurement policies and procedures

Day-do-day troubleshooting and issue resolution, which can include:

Resolution of day-to-day issues within respective program

Follows internal escalation plan as necessary

Provides market knowledge in project/outsourced services space to bring advisory services to client

Provides pros/cons of various buying channels to help guide buyers to right solution

Supports RFPs, bidding, reverse auctions, spot buy

Provides expertise in contract administration, working with legal terms and conditions

Understand and recommend potential Procure to Pay technologies

Manages P&L to achieve program financial goals and expectations. This includes reviewing financial statements and other relevant reports, preparing forecasts and budgets, authorizing the purchase of equipment and supplies and understanding/projecting trends from financial data

Develops and drives Account Management strategy at the Program and/or Market level (e.g., new business development and client acquisition, obtain account diversification, technology footprint, leverage industry expertise and create verticals where appropriate) and motivate program team to meet or exceed financial objectives; works closely with the Program Teams(s) to cultivate long-term business partnerships

May work with Sr. Directors, Managing Directors, Regional VPs and Executive Management to develop client-specific and/or geographic growth expansion strategies and plans

Develops key relationships at existing and potential clients to ensure satisfaction and to develop potential business and/or contract extensions

Addresses issues in a manner that weighs pros/cons of any potential solution with the goal of reducing company risk. When appropriate, determines the need to escalate issues to executive leadership

Hires, develops and manages expectations for Program Managers/Program team as well as other staff regarding the VMS processes, procedures, people management, account management, financial acumen, reporting, etc

Maintains thorough knowledge and understanding of clients businesses as well as general economic factors and trends and their effect thereto

Provides guidance and resource attainment for clients and internal departments to optimize operational efficiency

Meets or exceeds all applicable account SLAs and/or KPIs as outlined by the client(s); conducts regularly scheduled Quarterly Business Reviews

Qualification

Procurement experienceSOW managementP&L managementContract administrationClient relationship managementSupervisory experienceMarket knowledgeFinancial acumenNegotiation skillsProblem-solving

Required

Education: Bachelor's degree

Experience: 7+ years of procurement experience in SOW management; 3+ years supervisory experience

Experience negotiating and working with strategic, consulting and regional suppliers

Ability to navigate within the global, diverse, matrixed nature of TAPFIN's organization

3 years of P&L and supervisory experience

Company

Talent Solutions TAPFIN

TAPFIN is the industry-leading Managed Service Provider that works with organizations to enable an integrated approach to analyze and manage external talent on a global basis.

Founded in 1996

Houston, Texas, USA

5001-10000 employees