LanceSoft, Inc. ยท 3 hours ago
GCP Solution Architect
United States
Contract
Remote
Mid, Senior Level
$70/hr - $80/hrLanceSoft, Inc. is seeking a GCP Solution Architect to implement and support various Google Cloud technologies. The role involves designing scalable solutions, migrating systems from Nuance to GCP, and providing operational support for conversational AI workloads.
Information Technology
Hiring Manager
Anil Yadav
Responsibilities
Implement and support Google CCAI, CCAI Platform, Dialogflow ES/CX, Agent Assist, and Contact Center AI
Develop conversational flows, intents, entities, fulfillment logic, and backend integrations
Work with GCP Speech-to-Text, Text-to-Speech, Vertex AI for advanced conversational use cases
Integrate GCP CCAI with CRM systems, contact center telephony, and backend REST APIs
Build automation workflows, routing logic, analytics dashboards, and monitoring
Assess existing Nuance IVR / Nina / Mix conversational systems
Analyze current conversational flows, grammars, speech models, and backend dependencies
Create migration plans to move from Nuance to GCP Dialogflow / CCAI
Map intents, grammars, and lexicons from Nuance to Dialogflow CX
Configure equivalent speech models in GCP STT/TTS
Conduct POCs, run parallel testing, tune accuracy, and ensure seamless migration
Design scalable, secure GCP architectures aligned with best practices (IAM, VPC, API Gateway, Pub/Sub, Cloud Functions, Cloud Run, Logging/Monitoring)
Collaborate with architects, product owners, and developers for end-to-end delivery
Ensure compliance with security and data privacy policies (PII, PHI, SOC2, HIPAA)
Build CI/CD pipelines for CCAI/Dialogflow solutions
Conduct UAT, performance testing, and voice quality validation
Monitor production systems using Cloud Logging, Monitoring, and Error Reporting
Provide L2/L3 support for critical conversational workloads
GCP LB admin - Good experience with GCP networking technologies, specifically GCP load balancing offerings like L7, L4, Proxy load balancer etc
Having knowledge of automation and infrastructure as code technologies like ansible and terraform
Experience with vendor load balancer like f5, netcsaler etc is a plus
Working knowledge of vision, network diagrams and artifacts creation, sop creation
Experience with troubleshooting and break-fix operations for GCP LB technologies
Qualification
Required
Implement and support Google CCAI, CCAI Platform, Dialogflow ES/CX, Agent Assist, and Contact Center AI
Develop conversational flows, intents, entities, fulfillment logic, and backend integrations
Work with GCP Speech-to-Text, Text-to-Speech, Vertex AI for advanced conversational use cases
Integrate GCP CCAI with CRM systems, contact center telephony, and backend REST APIs
Build automation workflows, routing logic, analytics dashboards, and monitoring
Assess existing Nuance IVR / Nina / Mix conversational systems
Analyze current conversational flows, grammars, speech models, and backend dependencies
Create migration plans to move from Nuance to GCP Dialogflow / CCAI
Map intents, grammars, and lexicons from Nuance to Dialogflow CX
Configure equivalent speech models in GCP STT/TTS
Conduct POCs, run parallel testing, tune accuracy, and ensure seamless migration
Design scalable, secure GCP architectures aligned with best practices (IAM, VPC, API Gateway, Pub/Sub, Cloud Functions, Cloud Run, Logging/Monitoring)
Collaborate with architects, product owners, and developers for end-to-end delivery
Ensure compliance with security and data privacy policies (PII, PHI, SOC2, HIPAA)
Build CI/CD pipelines for CCAI/Dialogflow solutions
Conduct UAT, performance testing, and voice quality validation
Monitor production systems using Cloud Logging, Monitoring, and Error Reporting
Provide L2/L3 support for critical conversational workloads
GCP CCAI, CCAI Platform
Dialogflow ES/CX
Speech-to-Text, Text-to-Speech
Cloud Functions, Cloud Run, Pub/Sub, API Gateway Vertex AI
Nuance Mix / Nina / IVR
Understanding of Nuance grammars, ASR/TTS, intents, entities
Migration mapping from Nuance to Dialogflow CX
GCP LB admin - Good experience with GCP networking technologies, specifically GCP load balancing offerings like L7, L4, Proxy load balancer etc
Having knowledge of automation and infrastructure as code technologies like ansible and terraform
Experience with vendor load balancer like f5, netcsaler etc is a plus
Working knowledge of vision, network diagrams and artifacts creation, sop creation
Experience with troubleshooting and break-fix operations for GCP LB technologies
Preferred
Vertex AI (preferred)
Google Professional Cloud Architect
Google CCAI Professional certification
Nuance certification (Mix/Nina)
ITIL foundation
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
Founded in 2000
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase