Cyera · 1 day ago
Customer Success Operations Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expCyera is a leading data security platform that empowers businesses to fully leverage their data while ensuring its security. They are seeking a highly skilled Customer Success Operations Manager to enhance systems and processes within the Customer Success organization, focusing on operational excellence and cross-functional collaboration to improve customer experiences.
Artificial Intelligence (AI)Cloud Data ServicesCyber SecurityNetwork Security
Responsibilities
Support the development and maintenance of core CS processes across customer onboarding, adoption, support, training, and ongoing engagement
Document and refine SOPs, workflows, and internal playbooks to ensure consistency and operational rigor
Identify inefficiencies and propose process improvements to streamline CS team execution
Partner with cross-functional teams to reduce manual work, eliminate friction, and improve customer experience
Build and maintain dashboards and reports that provide visibility into customer health, usage, adoption, and retention indicators
Ensure data quality and accuracy across CS tools, systems, and reports
Track operational performance and surface trends and risks to CS leadership
Support forecasting and planning efforts with structured, data-driven insights
Assist in the evolution of customer health scoring to reflect usage, value realization, and engagement
Help identify at-risk customers early by monitoring signal-based indicators
Collaborate with CS leadership on escalation processes and risk-mitigation workflows
Support the Renewals team by improving workflow consistency, data hygiene, and reporting accuracy
Ensure high-quality handoffs between CS, Renewals, and Account Management
Maintain documentation and process clarity for renewal-related activities
Help onboard and train CS team members on processes, tools, and operational best practices
Ensure CSEs and AMs have quick access to high-quality documentation
Contribute to project management and execution of CS Ops initiatives
Qualification
Required
8-10 years of experience in Customer Success, CS Operations, Sales Operations, RevOps, or a related role in a SaaS fast-paced environment
Strong analytical skills with experience using BI tools (e.g., Tableau, Looker, Power BI)
Ability to independently build reports, dashboards, and structured insights
Experience working with Salesforce and customer-facing tooling
Strong project management and organizational skills with high attention to detail
Proven ability to collaborate cross-functionally and communicate clearly with technical and non-technical stakeholders
Comfortable operating in a fast-paced, rapidly evolving environment
Strong problem-solving skills and a bias for action
Excellent verbal and written communication skills
Ability to document processes and drive adoption of new workflows
Benefits
Ability to work remotely, with office setup reimbursement
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance
Company
Cyera
Cyera is an AI-powered data security platform that gives enterprises deep context on their data to assure cyber-resilience and compliance.
501-1000 employees
H1B Sponsorship
Cyera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$1.7BKey Investors
Blackstone GroupCoatueAccel
2025-12-16Series F· $400M
2025-06-11Series E· $540M
2024-11-20Series D· $300M
Leadership Team
D
David Rogers
Head of Global Channels and Alliances
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase