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Canon EMEA · 3 weeks ago

Client Service Representative I

Broomfield, CO

Full-time

Onsite

Entry Level

$17.20/hr - $23.37/hr

1+ years exp

Canon U.S.A., Inc. is a leading provider of digital imaging solutions, and they are seeking a Client Service Representative I to ensure prompt delivery of customer service and satisfaction. The role involves responding to management and client requests, maintaining equipment, and performing various office services based on assigned locations.

Cloud ManagementHardwarePrinting

No H1B

Responsibilities

Promptly informs supervisor of potential problems or customer concerns

Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal

Strong focus on providing good customer service

Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded

Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location

Attends cross-functional trainings to ensure ability to provide coverage when short-staffed

Site responsibility and location of coverage may change based on client and/or division needs

Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail

Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc)

Researches and routes unidentified and generic mail

Receives, logs, delivers and tracks messenger items

Responds to customer requests

Performs routine upkeep of equipment

Records and tracks customer inquiries and fulfillment of requests

Qualification

Basic computer skillsCustomer service skillsCommunication skillsMultitaskingLift 50lbsWork independently

Required

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience

Basic computer skills/technical knowledge

Ability to multitask and prioritize in order to meet deadlines

Good customer service and communication skills

Ability to work with minimal supervision

Ability to work OT as needed

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary)

Ability to lift up to 50lbs

Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties

Benefits

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.