PingPong Payments · 3 weeks ago
Senior Information Technology Engineer
NYC Metro Area
Full-time
Hybrid
Senior Level
$150K/yr - $160K/yr
5+ years expPingPong Payments is on a mission to digitize trade, simplifying global growth for businesses. They are seeking a highly experienced and motivated Senior IT Engineer to focus on database administration, site reliability engineering, and provide limited IT support, which is crucial for maintaining the performance and reliability of their IT systems.
E-CommerceFinancial ServicesFinTechMarketplacePayments
Responsibilities
Manage, monitor, and optimise database systems to ensure high availability and performance
Monitor database operation status, including performance metrics, storage space, connection counts, etc., and promptly identify and resolve issues such as database performance bottlenecks, deadlocks, and slow queries
Handle business data extraction requests via standardised processes, ensuring accuracy and timeliness
Manage user permissions and implement security measures to prevent data leakage or tampering
Manage deployment, configuration, monitoring and maintenance of local cloud-based IT infrastructure, ensuring the stable operation
IT technical support and troubleshooting to protect the integrity and availability of the infrastructure
Execute disaster recovery plans and participate in emergency drills (e.g., system switchover) to ensure rapid recovery
Participate in capacity planning and performance optimisation to align resources with business needs
Help implement security measures such as patch installation, intrusion detection, baseline review
Provide basic IT helpdesk support to internal users for hardware and software issues
Administer equipment, hardware, and software upgrades
Manage relationships with US-based IT vendors
Support compliance with IT and security regulations applicable to regulated Payment Institutions
Serve as a liaison for internal and external internal stakeholders (R&D team in Hangzhou, US local business teams), external stakeholders like auditors
Qualification
Required
5+ years of progressive experience in information technology, ideally in a start-up/fintech/Payment Service environment
Proven experience in database administration and site reliability engineering
Strong working knowledge of cloud computing, Linux and Python
Strong knowledge of network devices such as Firewall, Switch and Router
Educated with a relevant degree in a related field
Customer-focused, you can't imagine working in any other way, and it's the only way to achieve our goals
Equally at home in both strategic IT planning and hands-on execution
Fluency in English and Chinese (Mandarin)
Ability to drill down, persistence and never-give-up spirit
Excellent communication and relationship-building skills – able to influence internal and external stakeholders
Preferred
A master's degree is a plus
Willingness to travel from time to time to the PingPong headquarters in China
Company
PingPong Payments
PingPong is a global leader in cross-border payments, making it easier to send, manage, and receive money faster worldwide.
1001-5000 employees
H1B Sponsorship
PingPong Payments has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (3)
2022 (5)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$122MKey Investors
SinowisdomCICC
2019-03-01Series D
2018-09-20Series C· $102M
2018-03-22Series B· $20M
Leadership Team
David Messenger
CEO, Global Businesses
Yu Chen
Founder and CEO
Recent News
Fintech News Malaysia
2025-09-24
Company data provided by crunchbase