TalenTier · 3 weeks ago
Support and Onboarding Specialist
United States
Full-time
Remote
New Grad, Entry Level
$65K/yr - $75K/yrTalenTier is a fast-growing software company helping tours and attractions simplify their operations with one powerful platform. They are seeking a friendly, tech-savvy Support & Onboarding Specialist to assist new customers with onboarding and ensure a smooth experience using their attraction management software.
Staffing & Recruiting
Hiring Manager
Nick K.
Responsibilities
Respond to, solve and/or escalate support messages, calls, emails, tickets, etc. This consists of being on a rotation of "on-call" support, which includes rotating evenings, weekends and holidays
Provide helpful and timely support to customers via phone, email, and chat
Set up new customer accounts, import data, and assist with training
Write and update help articles and guides for new and existing features
Work with internal teams to troubleshoot issues and improve the customer experience
Qualification
Required
Strong communication skills
Positive attitude
Customer-first mindset
Experience working in tours, attractions, or hospitality (front desk, reservations, or management), or experience in SaaS support/onboarding
Strong communication and problem-solving skills
Self-starter with great time management and attention to detail
Comfortable learning new software and helping others do the same
Must be currently employed and based in the Eastern or Central time zone
Preferred
Location: Nashville, TN (preferred) or Eastern/Central Time Zones
Experience in tours, attractions, or hospitality operations — or in customer success or onboarding for a similar SaaS platform
Worked in tours, attractions, or hospitality settings (front desk, ticketing, reservations, or operations management)
Understands busy guest-facing environments and customer service under pressure
Benefits
Remote flexibility
Paid time off
Medical, dental, and vision insurance
401(k) with company match
Company
TalenTier
At TalenTier, we're passionate about connecting amazing people with amazing companies.
Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase