Alchemy Global Talent Solutions · 3 weeks ago
Customer Service Representative, Aerospace
Milwaukee, WI
Full-time
Hybrid
Mid Level
3+ years expAlchemy Global Talent Solutions is partnering with an innovative Aerospace and Defense company seeking a Customer Service Representative to join their team in Milwaukee. This role involves supporting the development of new business and managing existing business while ensuring customer satisfaction and profitability objectives are met.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Create sales strategy plans, sets sales targets and annual forecasts and strive to meet them
Build new business opportunities to provide a foundation for continuous upward sales trends while meeting all profitability objectives
Connect with new contacts to determine whether a field sales call is necessary
Develops marketing and business strategies, innovative processes and programs to meet objectives that are consistent with a “customer-focused” high-performance sales organization
Establishes professional and responsive relationships with customers to ensure total customer satisfaction and continued business
Makes ethical and responsible pricing decisions
Follows up with customers to ensure the company is meeting or exceeding the service level
Prepare and manage daily customer quotations and orders
Ensure on-time order delivery
Participate in tradeshows as needed to represent and promote the company
Acts as a liaison between customer and internal team members to ensure all customer expectations are communicated, understood and met throughout the organization
Is a responsible and cooperative team leader with other departments to address and resolve customer problems. Understands and works within the companies policies and procedures
Adds a high level of technical product service and value to meet the goals of the assigned territories as well as the goals of the organization
Maintains up to date knowledge of the industry
Other duties as required in support of the company and/or sales division
Qualification
Required
Over three years' experience in a client-facing, sales or business development role
Knowledge and experience in the Aerospace and Defense sector would be advantageous but not essential
Prior experience delivering on customers' needs ensuring continued business
Excellent verbal and written communication skills
Strong customer service and interpersonal skills for dealing with different types of customers and clients
Ability to write reports, proposals, business correspondence, and procedure manuals
Software knowledge using Windows, including Microsoft Word, Excel
Bachelor's degree required
Company
Alchemy Global Talent Solutions
Alchemy GTS offers recruitment and talent acquisition for industries like logistics, shipping, and corporate housing.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Terry Parradine
Director
Company data provided by crunchbase