PTR Global ยท 6 hours ago
User Experience Researcher
United States
Full-time
Remote
Mid LevelPTR Global is seeking a User Experience Researcher to enhance their product offerings. The role involves collaborating with product owners to develop research strategies that inform product objectives and conducting various UX research methodologies to gather actionable insights.
Information Technology & Services
Hiring Manager
Matt Gantt
Responsibilities
Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience
Create research strategies that help define and work toward product portfolio objectives and key results (OKRs)
Develop and conduct both quantitative and qualitative UX research methodologies such as heuristic reviews, click tests, competitive analyses, surveys, eye tracking, remote unmoderated/moderated usability testings, user interviews, etc. to determine ease-of-use, comprehension, and satisfaction of designs and concepts
Effectively present and communicate actionable insights to all levels of the organization based on research outcomes
Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for
Create, update, and own Customer Journey Maps and Service Blueprints to help product teams understand the customer pain points, gain empathy and be customer-centric
Work in a self-guided agile environment, juggle multiple meetings and projects
Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on
Scale UX research by building infrastructure, educating others, and contributing to ResearchOps
Manage research software/hardware (including eye tracking equipment) and participant recruitment resources
Qualification
Required
Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills
Experience and understanding of SPSS, R, SQL, database queries and basic programming languages
Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms
Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience
Create research strategies that help define and work toward product portfolio objectives and key results (OKRs)
Develop and conduct both quantitative and qualitative UX research methodologies such as heuristic reviews, click tests, competitive analyses, surveys, eye tracking, remote unmoderated/moderated usability testings, user interviews, etc. to determine ease-of-use, comprehension, and satisfaction of designs and concepts
Effectively present and communicate actionable insights to all levels of the organization based on research outcomes
Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for
Create, update, and own Customer Journey Maps and Service Blueprints to help product teams understand the customer pain points, gain empathy and be customer-centric
Work in a self-guided agile environment, juggle multiple meetings and projects
Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on
Scale UX research by building infrastructure, educating others, and contributing to ResearchOps
Manage research software/hardware (including eye tracking equipment) and participant recruitment resources
Preferred
Ability to present work in a clear and compelling manner to stakeholders- explain design recommendations by citing best practices, testing data or business requirements
Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles
Experience in owning and creating research strategies that help define and work toward product objectives and key results
Company
PTR Global
Engage with the largest Latina-owned IT & Professional staffing provider in the U.S.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase