Fidelity Investments · 2 weeks ago
Principal, User Experience Content Strategist
Smithfield, RI
Full-time
Hybrid
Senior Level, Lead/Staff
$85K/yr - $171K/yr
5+ years expFidelity Investments is a leading financial services company, and they are seeking a Principal in User Experience Content Strategy. In this role, you will shape the guidance and advice provided to customers at various service levels, translating complex financial topics into clear digital content and collaborating with marketing and product teams to enhance customer experiences.
Asset ManagementFinanceFinancial ServicesRetirementWealth Management
No H1B
Responsibilities
Craft marketing copy for product experiences and campaign landing zones
Integrate thought leadership and education for contextual learning across primary journeys as well as develop tools that educate by doing
Develop messaging based on audience segmentation and personalized data that drives new relationships and deepens existing ones
Create sales tools with and for advisors that can be used to explain our products and services and the value they provide
Propose UX solutions that make it clear what information we need from people and how we’d manage their money
Drive content strategies that focus on business-critical objectives while ensuring the customer is at the center of everything we do
Qualification
Required
5–7+ years of professional writing experience in UX writing, copywriting, or technical writing
Experience in financial services is essential, as is a strong portfolio that demonstrates your familiarity with the subject matter
A versatile writer who can tailor messaging for diverse audiences with varying levels of understanding
A dynamic individual contributor with experience driving projects with teams of 5 or more creatives
A clear communicator who can confidently articulate and advocate for a point of view, while finding common ground with product leadership and legal partners when necessary
A strategic problem solver who can zoom out to see the big picture, then translate it into cohesive content blocks that can fit all the details
A curious collaborator who asks the right questions and works effectively with many different players and points of view
Experience crafting personalized content and applying best-in-class UX across mobile and web platforms, not just articles
A track record of delivering successful business results, balancing multiple priorities, and building trust with partners who rely on our expertise, fast
Benefits
Comprehensive health care coverage and emotional well-being support
Market-leading retirement
Generous paid time off and parental leave
Charitable giving employee match program
Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
Company
Fidelity Investments
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$152.82MKey Investors
Apple
2020-12-28Secondary Market· $2.5M
2018-01-14Secondary Market· $1M
2017-05-03Secondary Market· $12.5M
Leadership Team
Abigail Johnson
Chairman & CEO
Jeanmarie Ward
Senior Vice President of Architecture
Recent News
2026-01-23
Livemint.com
2026-01-22
Company data provided by crunchbase