Robert Half · 3 weeks ago
Help Desk Analyst II
West Rancho Dominguez, CA
Full-time
Onsite
Mid Level
$28/hr - $33/hrRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. In this role, you will provide technical support to end-users, troubleshoot hardware and software issues, and ensure smooth operations across IT systems.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Respond promptly to service desk tickets and provide effective resolutions to technical issues
Troubleshoot and resolve hardware and software problems on devices running Microsoft Windows
Manage user accounts and permissions using Active Directory, ensuring secure access
Provide guidance and support for Windows 10-related queries and issues
Collaborate with team members to identify and implement process improvements within IT support
Deliver clear and precise communication to users regarding issue resolution and technical guidance
Maintain accurate documentation of technical issues and their resolutions
Monitor system performance and escalate complex issues to the appropriate teams
Ensure adherence to IT policies and procedures while addressing user concerns
Proficiency in Active Directory for user account management and permissions
Strong knowledge of Windows 10 and its functionalities
Proven ability to perform basic troubleshooting for hardware and software issues
Familiarity with Windows operating systems and their configurations
Experience handling service desk tickets and providing timely support
Excellent communication skills to interact effectively with users and team members
Ability to work independently and prioritize tasks in a fast-paced environment
Previous experience in a similar help desk or IT support role is preferred
Qualification
Required
Proficiency in Active Directory for user account management and permissions
Strong knowledge of Windows 10 and its functionalities
Proven ability to perform basic troubleshooting for hardware and software issues
Familiarity with Windows operating systems and their configurations
Experience handling service desk tickets and providing timely support
Excellent communication skills to interact effectively with users and team members
Ability to work independently and prioritize tasks in a fast-paced environment
Preferred
Previous experience in a similar help desk or IT support role
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
Founded in 1948
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase