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Ontic · 2 days ago

Senior Technical Account Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Ontic provides software that helps corporate and government security teams identify threats and assess risk. As a Senior Technical Account Manager, you will serve as a technical advisor to enterprise clients, ensuring their systems are secure and optimized while facilitating communication between clients and Ontic's product and engineering teams.

Information TechnologySaaSSecuritySoftware

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Serve as a senior technical advisor to enterprise clients, developing deep knowledge of their architecture, business objectives, and long-term roadmap to ensure alignment

Provide senior-level consultation on system design, data flows, integrations, and APIs to maximize performance, reliability, and scalability. Anticipate production-impacting risks by reviewing upcoming client events and technical plans

Translate complex technical concepts into business-aligned recommendations for executive and technical stakeholders. Serve as a key liaison across Success, Services, Product, Engineering, and Support to drive resolution and roadmap alignment

Lead roadmap alignment discussions, enablement sessions, and advanced troubleshooting workshops with client IT, security, and engineering teams

Conduct monthly or quarterly reviews focused on key technical health metrics, areas of risk, and performance trends. Deliver clear, actionable recommendations and co-develop roadmaps with clients to improve outcomes

Own and drive resolution of escalated technical issues, coordinating resources across departments and applying sound judgment to avoid risk and preserve client trust

Identify opportunities for automation through scripting, workflow design, or API utilization to drive client efficiency and scale

Become an expert in Ontic’s platform and demonstrate deep understanding of internal best practices and how they drive better client outcomes. Ensure clients are informed, aligned, and actively implementing these practices

Participate in quarterly travel for client engagement, internal collaboration, and strategic planning

Qualification

Enterprise SaaS deploymentsCloud architecturesRESTful APIsTechnical enablementCrisis ManagementStakeholder managementAnalytical thinkingMultitaskingProblem-solvingPresentation skills

Required

Serve as a senior technical advisor to enterprise clients, developing deep knowledge of their architecture, business objectives, and long-term roadmap to ensure alignment

Provide senior-level consultation on system design, data flows, integrations, and APIs to maximize performance, reliability, and scalability

Translate complex technical concepts into business-aligned recommendations for executive and technical stakeholders

Lead roadmap alignment discussions, enablement sessions, and advanced troubleshooting workshops with client IT, security, and engineering teams

Conduct monthly or quarterly reviews focused on key technical health metrics, areas of risk, and performance trends

Own and drive resolution of escalated technical issues, coordinating resources across departments and applying sound judgment to avoid risk and preserve client trust

Identify opportunities for automation through scripting, workflow design, or API utilization to drive client efficiency and scale

Become an expert in Ontic's platform and demonstrate deep understanding of internal best practices and how they drive better client outcomes

Participate in quarterly travel for client engagement, internal collaboration, and strategic planning

Preferred

5+ years in a customer-facing technical role (e.g., Senior Technical Account Manager, Solutions Architect, DevOps/SRE) supporting complex enterprise SaaS deployments

Understanding of and ability to talk on cloud architectures (AWS, Azure, or GCP), RESTful APIs, SAML/OIDC SSO, and log/alert pipelines (e.g., Splunk, Sentinel, QRadar)

Working experience with at least one of the following areas preferred: Corporate Security Operations, Executive Protection, Physical Security Systems, Crisis Management, Travel Risk Management, or Insider Threat Programs

Demonstrated experience leading technical enablement, roadmap planning, and architecture reviews with enterprise clients

Proven ability to translate technical findings into strategic business recommendations and communicate effectively across executive and engineering audiences

Strong communicator with excellent presentation, facilitation, and stakeholder management skills

Adaptable team player with strong analytical thinking, problem-solving, and multitasking abilities

Comfortable working independently and under pressure in fast-paced environments