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NaperLaunch · 1 month ago

Customer Services Assistant- Nichols Library

Naperville, Illinois, United States

Full-time

Onsite

Entry Level

$17.95/hr - $17.95/hr

2+ years exp

NaperLaunch is seeking a Customer Services Assistant for the Nichols Library to assist customers with the optimal use of Library services. The role involves providing quality customer service, handling library materials, and collaborating with staff to resolve circulation-related issues.

Education

Responsibilities

Performs customer service activities for the Library, including processing and routing materials, issuing library cards, and collection of fees

Performs tasks associated with opening and closing the department

Responds to customer requests promptly and courteously, referring difficult or unusual requests to the appropriate Library staff with diplomacy

Assists customers with use of Library equipment, print resources, technology, and online resources

Troubleshoots basic problems with self-check machines, phones, and other departmental equipment

Ensures the quality of the collection material by reviewing materials and routing damaged items to the appropriate department

Facilitates communication concerning building issues with the Facilities Department and Library management

Answers and responds to phone inquiries or routes calls to appropriate department

Supports curbside service and used materials sale

Handles lost and found materials according to established guidelines

Makes announcements over the public address system as needed

Accepts used material donations and routes to appropriate location

Collaborates on programs/projects with other staff, occasionally at other locations

Assists with paging list fulfillment, including pulling, processing, and shelving holds

Monitors and maintains order in the public areas to ensure a welcoming environment for customers

Assists in maintaining departmental statistics and reports

Attends professional development opportunities

Performs other related duties and special projects as assigned

Qualification

Customer service experienceTechnical skillsBilingual proficiencyMoney managementWritten communicationVerbal communicationInterpersonal skillsProblem solvingOrganizational skillsTime managementAdaptability