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Pax8 · 2 days ago

Senior UX Designer / Researcher, Labs

United States

Full-time

Remote

Senior Level

$140K/yr - $167K/yr

7+ years exp

Pax8 is a company focused on transforming how small businesses operate through autonomous AI agents. The Senior UX Designer/Researcher will design intuitive user experiences and interfaces, conduct user research, and lead the development of the UX Research team, all while collaborating cross-functionally to enhance the overall user experience.

Cloud ManagementEnterprise SoftwareInfrastructureMarketplace

Responsibilities

Conduct studies of small business operations and channel partners to identify AI enhancement opportunities

Lead exploratory research into emerging use cases, user mental models for AI agents, and novel interaction patterns

Design intuitive interfaces for agent configuration, orchestration, business process optimization, and new ideas as we develop them together

Work tribally with Pax8's UX and UXR teams to share knowledge and contribute AI agent research insights to the broader design organization, while leveraging established UX practices and research methodologies

Establish design operations, team processes, and foster user-centered culture

Partner with VP of UX and VP of User Research on design strategy

Attract and evaluate top design and research talent with the Labs Team

Take a leadership role in shaping the growth of the UX Research team by helping to define roles, onboard new hires, mentor junior researchers/designers, and establish scalable research practices and operations

Partner closely with Engineering Manager, Product Lead, and Technical Fellow on user experience requirements and technical constraints

Present insights to executive leadership and interface with core Pax8 teams

Qualification

UX design experienceDesign tools proficiencyAI product designMixed-methods researchSaaS platform designBusiness acumenTeam leadershipCuriosity about AIRapid experimentationCollaboration skills

Required

At least 7+ years of UX design experience with 3+ years in team leadership or senior IC roles

Expert-level proficiency in design tools such as Figma, v0, or other prototyping platforms, with design system experience

Active use of AI tools in design workflow (design assistance, prototyping, research analysis) and curiosity about emerging AI capabilities

Demonstrated experience researching and designing for b2b SaaS, business intelligence, workflow optimization, or similar SMB products

Experience with UXR processes including panel recruitment, participant management, and research operations

Skilled in mixed-methods research, combining interviews, surveys, usability testing, and data querying and analysis to deliver actionable insights

Proven ability to design intuitive prototypes for complex workflows, multi-step business processes, and AI-powered tools

Experience building and scaling design teams, establishing design operations, and collaborating with executive leadership

Deep familiarity with SaaS platform design patterns, marketplace interfaces, and multi-tenant applications

Comfortable with rapid experimentation, hypothesis-driven design, and learning from failed experiments in fast-moving environments

B.A./B.S. in a related field or equivalent work experience

Preferred

Experience designing for AI-powered products, business intelligence platforms, or workflow optimization tools

Strong business acumen with understanding of SMB market dynamics or B2B2B business models

Startup or scale-up experience, comfortable with ambiguity, rapid iteration, and picking up new skills to meet team needs

Curiosity about AI capabilities, and excitement about establishing a novel interaction/design language for the AI use cases

Benefits

Non-Commissioned Bonus Plans or Variable Commission

401(k) plan with employer match

Medical, Dental & Vision Insurance

Employee Assistance Program

Employer Paid Short & Long Term Disability, Life and AD&D Insurance

Flexible, Open Vacation

Paid Sick Time Off

Extended Leave for Life events

RTD Eco Pass (For local Colorado Employees)

Career Development Programs

Stock Option Eligibility

Employee-led Resource Groups

Company

Pax8

Glassdoor3.8

Pax8 is a cloud commerce marketplace company that specializes in cloud-based solutions.

Founded in 2012

Greenwood Village, Colorado, USA

1001-5000 employees

http://pax8.com

Funding

Current Stage

Late Stage

Total Funding

$395.47M

Key Investors

HSBCSoftBank Vision FundFirstMile Ventures

2023-09-05Debt Financing· $50M

2022-04-11Series Unknown· $185M

2021-01-06Series Unknown· $96M

Leadership Team

Scott Chasin

Chief Executive Officer

Oguo Atuanya

Corporate Vice President - Vendor Experience

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