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Realtor.com · 23 hours ago

Partner Success Manager

Austin, TX

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Realtor.com is a leading online real estate platform that connects buyers, sellers, and renters with expert guidance. The Partner Success Manager is responsible for managing strategic partner relationships, driving revenue growth, and ensuring customer satisfaction through excellent service and support.

PropTechReal EstateRental Property

Responsibilities

Manage and prioritize a large volume of ListHub and lead provider accounts across multiple products and services

Manage partner accounts and act as the primary point of contact for all account-related matters, including reporting explanations, accounting resolutions, expectation management, compliance issues, and change management

Build, maintain, and expand partner relationships to maximize opportunities and mitigate risk

Upsell new products to customers wherever possible

Communicate with customers with a regular cadence to educate them on the benefits of renewing and address any concerns or objections they may have

Negotiate renewal terms and pricing as needed to ensure customer satisfaction and achieve renewal targets

Manage the renewal process from beginning to end, including drafting renewal agreements and processing payments

Keep accurate records of all renewal activities and customer interactions in CRM system

Monitor and analyze renewal metrics to identify trends and opportunities for improvement

Collaborate with sales and customer success teams to ensure timely renewal of accounts

Proactively work with Strategic Partnership team managers to increase profitable lead delivery by leveraging relationships, technology, and business strategy

Manage communications and expectations for strategic initiatives involving partners and internal stakeholders

Develop ad-hoc and ongoing reporting and analysis, creating KPI insight across the entire set of responsibilities

Work cross-functionally across the organization with sales, implementation, accounting, collections, customer care, analytics, marketing, legal and product

Qualification

B2B salesCustomer successAccount managementSalesforceData analysisReal Estate experienceCommunication skillsNegotiation skillsTime managementOrganizational skillsProblem-solving

Required

Bachelor's degree in Business Administration, Marketing, or related field

8+ years of experience in B2B sales, SaaS, customer success, account management or renewals management within a technology or high growth organization

Critical thinking and problem-solving skills to resolve challenges in a timely manner that meet partner and company needs

Strong time management, prioritization, and organizational skills, with attention to detail and the ability to meet tight deadlines

Excellent communication skills both oral and written

Strong listening, consultative negotiation skills, and the ability to maintain accountability

Proven ability to create strong relationships and ability to de-escalate conflict or misunderstandings

Ability to manage multiple concurrent initiatives with strong attention to detail while adhering to timelines

Ability to analyze data to make informed decisions

Familiarity with legal service agreements with experience advising in drafting new agreements and amendments

Quick learner; willing to dive in and get your hands dirty

Proficient in Salesforce, Google Suite, Microsoft Office, Slack, JIRA (ticket submission)

Preferred

Experience in the Real Estate industry, a plus, but not required

Benefits

Inclusive and Competitive medical, Rx, dental, and vision coverage

Family forming benefits

13 Paid Holidays

Flexible Time Off

8 hours of paid Volunteer Time off

Immediate eligibility into Company 401(k) plan with 3.5% company match

Tuition Reimbursement program for degreed and non-degreed programs

1:1 personalized Financial Planning Sessions

Student Debt Retirement Savings Match program

Free snacks and refreshments in each office location

Company

Realtor.com

Glassdoor3.4

Realtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move.

Founded in 1996

Santa Clara, California, USA

1001-5000 employees