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Eppendorf · 1 week ago

Field Service Engineer

Indianapolis, IN

Full-time

Onsite

Entry, Mid Level

$75K/yr - $82K/yr

2+ years exp

Eppendorf is a company focused on providing premium technical services, and they are seeking a Field Service Engineer to deliver high-quality service on instruments and equipment. The role involves installation, training, maintenance, troubleshooting, and customer support, while also managing inventory and documenting work activities.

BiotechnologyInternet

H1B Sponsor Likely

Responsibilities

Responsible for providing premium technical service in the designated territory

Perform service efficiently and effectively on instruments and equipment as requested or initiated. This includes but is not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments, and part replacement

Adheres to service manuals, technical procedures and direction while properly documenting and managing work activity, time recording, billing and quality documents in-house, on-site at customer facilities or over the phone as required

Delivers high-quality, customer-centric service

Exhibits excellent proactive pre-call planning and follow-up skills

Establish and maintain a high degree of technical knowledge about the service activities described

Acts as a trusted advisor to Eppendorf customers by understanding the customer’s issues and recommending solutions that provide a positive customer experience and satisfy the customer’s requirements

Participates in generating cross-selling leads to product sales colleagues to promote equipment sales growth

Responsible for inventory management of spare parts

Maintains and re-orders suitable inventory and complies with all the company's inventory control policies, procedures, rules, and regulations

Routinely requires extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer and Eppendorf Service needs

Properly documents and manages all work activity

Qualification

Technical serviceTroubleshootingPreventive maintenanceCustomer serviceInventory managementProactive planningDocumentation skills

Required

2+ years' related experience and/or training, a combination of education and experience accepted

Ability to travel up to 80% of the time within the territory

Valid driver's license required and good driving record

The ability to travel by commercial airlines is required

Preferred

Associate's degree (A.A.) or equivalent from a two-year college or technical school or equivalent military training

Benefits

Attractive Bonus and Commission Plan

Company vehicle for work and personal use, along with a gas card, and liability insurance

Position is eligible for Overtime Pay

Per diem pay

Competitive total rewards package including health, financial, and education benefits

Company

Eppendorf

Glassdoor3.8

Eppendorf is a life science company that develops and sells instruments and consumables for liquid and cell handling in laboratories.

Founded in 1945

Hamburg, Hamburg, DEU

1001-5000 employees

https://dasgip.de

H1B Sponsorship

Eppendorf has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)