Synoptek · 1 day ago
Client Advisor
Columbus, OH
Full-time
Hybrid
Senior Level
5+ years expSynoptek is a Managed Services Provider dedicated to delivering strategic IT leadership and operational support. The Client Advisor will serve as the primary contact for key customers, ensuring satisfaction and retention through exceptional service delivery, while also identifying new business opportunities and collaborating with internal teams to meet client needs.
Enterprise SoftwareInformation TechnologyManagement ConsultingSoftware
Responsibilities
Act as the primary point of contact and build strong relationships with clients, by establishing trust and rapport, and understanding their unique business needs and objectives
Identify and pursue new business opportunities by staying informed of the client’s business needs and being able to spot new opportunities, by conducting market research and understanding industry trends
Manage client expectations and deliver exceptional service, by consistently meeting or exceeding client expectations, and addressing client concerns promptly
Continuously measure and evaluate client satisfaction, by gathering feedback and metrics, analyzing results, and implementing improvements as needed to ensure that client expectations are met or exceeded
Proactively manage and renew contracts, by ensuring that the client is satisfied with the service and the outcomes of the engagement and identifying opportunities for upselling and cross-selling
Create and maintain accurate client records and account information, by keeping track of client interactions, noting important details and following up on action items
Work closely with internal teams to ensure that clients' needs are met, by facilitating communication and collaboration among cross-functional teams
Lead client presentations and negotiations, by effectively communicating the value proposition and addressing any objections to close sales deals
Conduct periodic reviews of delivered services, by scheduling regular meetings to evaluate the effectiveness of the services provided, gather feedback, and identify areas for improvement
Assist in the development and maintenance of service delivery protocols, by providing input and recommendations for procedures and guidelines for delivering services, to ensure consistency and quality of service delivery that meet the customer's expectations
Provide support in the monitoring and reporting of service level agreements (SLAs), by assisting in the tracking of service delivery metrics and providing suggestions for corrective actions as needed
Collaborate with and provide guidance to the service delivery team, by working with the team to ensure that service delivery aligns with customer expectations, while being aware of the team's accountability
Identify potential operational risks and recommend mitigation strategies, by proactively bringing attention to potential issues and providing solutions to minimize disruptions to service delivery
Contribute to the continuous improvement of the operational delivery process, by sharing feedback and data analysis to implement improvements to increase efficiency and reduce costs
Assist in ensuring compliance with regulatory requirements and industry standards, by providing guidance on relevant regulations and standards and offering suggestions to maintain compliance, while being aware of the accountability of the team or designated individual
Qualification
Required
Customarily has at least 5 years of experience in a leadership role with a focus on IT projects and teams
Customarily has at least 5 years of experience as a CIO or senior technology consultant
Synoptek core DNA behaviors: Clarity, OwnIT, Results, Growth, Team
A strong understanding of industry trends and standards
A strong understanding of a variety of technology concepts and the ability to apply them to business requirements
Ability to effectively communicate complex technical concepts to non-technical stakeholders, including C-level executives
Proven ability to establish and maintain positive, long-term client relationships and demonstrate success in managing C-level clients
Strong leadership, communication and project management skills, ability to lead and inspire teams to achieve specific goals
Experience working in fast-paced, high-pressure environments
Strong problem-solving abilities, ability to analyze and identify problems and implement solutions
Preferred
Advanced degree in Computer Science, Business Administration from a related field from an accredited college or university
Current certifications in relevant technology fields
Experience identifying and pursuing new business opportunities, ability to spot new opportunities and drive business growth
Strong understanding and hands-on experience with multiple technologies, specifically in the areas of cloud computing, networking, cybersecurity, and artificial intelligence
Experience leading and managing technology teams, with a track record of successful project management and delivery in fast-paced and dynamic environments
Experience as a business leader, having a deep understanding of the business operations and able to align IT strategy with business objectives
Benefits
Company sponsored events
Invested culture of learning
Company
Synoptek
Synoptek is global systems integrator that managed IT services provider, IT management, and consultancy services.
1001-5000 employees
H1B Sponsorship
Synoptek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (2)
2022 (19)
2021 (18)
2020 (27)
Funding
Current Stage
Late StageTotal Funding
$7.99M2022-09-27Acquired
2016-02-02Private Equity
2015-02-03Series Unknown· $1.28M
Leadership Team
Salil Godika
Chief Executive Officer (CEO), Synoptek
Recent News
2025-12-04
Company data provided by crunchbase