CellCarta · 1 month ago
Salesforce Administrator (Remote)
United States
Full-time
Remote
Mid Level
$80K/yr - $95K/yr
3+ years expCellCarta is a leading provider of specialized precision medicine laboratory services to the biopharmaceutical industry. They are seeking a Salesforce Administrator to ensure the Salesforce platform runs efficiently and supports business excellence, managing user support, training, and system enhancements.
Biotechnology
Responsibilities
Manage and maintain the Salesforce platform, ensuring optimal performance and security
Manage Salesforce users, profiles, permission sets, and other admin tasks
Develop and deliver training materials and sessions for new and existing users to enhance their Salesforce proficiency
Perform regular data management tasks, such as data imports, data cleanup, and duplicate record management for Sales, Marketing, and Client Success
Create and manage reports and dashboards to provide actionable insights to stakeholders
Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs
Provide support to end-users, including troubleshooting issues and resolving technical challenges
Work with management and Subject Matter Experts to validate, understand, design and implement solutions that satisfy requirements in Salesforce
Configure and customize Salesforce applications, including custom objects, fields, page layouts, workflows, and validation rules. Design and implement automation processes using tools like Flow
Manage relationship with external implementation specialist to design and develop robust Salesforce solutions to answer needs of CellCarta
Collaborate with the IT team to integrate Salesforce with other business systems and applications
Monitor and analyze data to identify trends and opportunities for improvement. Test system enhancements and perform quality assurance tasks
Document changes to CellCarta’s Salesforce instance
Ensure backups are performed as expected and address any issue that may occur
Stay updated on new Salesforce features and implement them across tools as needed
Special projects and initiatives at management’s discretion
Qualification
Required
Bachelor's degree in computer science, life sciences, or equivalent
More than 3 years as a customer relationship management (CRM) system administrator, with experience in more than one instance and in the life sciences industry
Extensive knowledge of Salesforce Lightning Experience
Able to understand and troubleshoot Salesforce
Strong knowledge of Salesforce functionality and limitations
Salesforce Administrator certification
Experience managing multiple projects, from gathering requirements to rolling out solutions
Excellent interpersonal and communication skills for cross-functional collaboration
Be a motivated self-starter that is independent, and a team player focused on excellence
Preferred
Salesforce Developer certification and Business Analyst certification
Knowledge of Pardot, Mulesoft, PowerBI
Benefits
Medical, dental, and vision benefits
401k retirement savings plan with a healthy match
Vacation and sick time
Career development opportunities
Continuing education
Company
CellCarta
As a global leader in precision medicine testing services, we partner with our clients to address the most complex biomarker and bioanalytical challenges and deliver highly customized testing solutions.
501-1000 employees
H1B Sponsorship
CellCarta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Christopher Ung
Chief Business Officer
Hayden Routledge
Global Chief Commercial Officer
Company data provided by crunchbase