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Curaleaf · 3 weeks ago

Retail Keyholder

240 W Main St Brookville, PA

Full-time

Hybrid

Mid, Senior Level

$18.50/hr - $20.50/hr

2+ years exp

Curaleaf is a leading global cannabis provider committed to quality and innovation. As a Retail Keyholder, you will provide exceptional customer service, support day-to-day operations, and lead a team while ensuring a welcoming environment for guests.

Alternative MedicineCannabisHealth CareMedical

Responsibilities

Assist in executing a business strategy that maximizes achievement in sales, payroll, customer loyalty program, and inventory accuracy

Plan the day, including effective use of the daily schedule and business reports, and assign tasks based on the workflow demand

Identify business opportunities through reporting and define appropriate actions to drive results

Communicate divisional directives to Store Associates

Utilize in-the-moment floor coaching to ensure a guest-focused team environment, driving sales and anticipating guests’ needs

Coach associates on guest interactions and performance to maximize productivity and capture guest opportunities

Manage guest and patient concerns and partner with management team on team member concerns

Deliver in-the-moment feedback to team members around guest interactions and recognize successes to drive associate engagement

Leverage Curaleaf's tools to make effective decisions, ensuring both productivity and a great guest experience

Ensure operational excellence through execution of Standard Operating Procedures and processes

Assist in execution of task directives within designated time frames (promotional updates, stock replenishment, cash handling, floor monitoring, inventory counts, and online order processing) with speed and efficiency

Protect company assists through loss prevention knowledge and proper manager on duty behaviors

Perform other duties as assigned by the Store Manager

Qualification

Retail experienceRetail leadershipCoachingTrainingCustomer serviceInventory managementCash handlingCompliance knowledgeCommunication skillsFlexibilityProblem-solving mindset