Arkansas Foundation for Medical Care · 1 month ago
Supervisor Crisis Center Resources
Little Rock Metro
Full-time
Hybrid
Mid, Senior Level
3+ years expThe Arkansas Foundation for Medical Care is seeking a Supervisor for their Crisis Center Resources. This role involves supervising staff, managing day-to-day operations of the 988 Crisis Center Helpline, and ensuring compliance with regulations while providing training and quality assurance.
Health CareMedicalNon Profit
Hiring Manager
Kendra V.
Responsibilities
Supervising, training, and evaluating crisis counselors or specialists, including hiring, disciplinary actions, and performance management
Managing daily operations of the crisis center, ensuring adequate staffing levels, and coordinating services across different programs or hotlines. Providing 24 hour / 7-days a week supervision as a hands-on supervisor
Monitoring and improving the quality of service provided, provide coaching and feedback on call-handling and identify and coordinate additional crisis center training
Responding to escalated client concerns, providing guidance to staff on high-risk calls, and potentially participating in mobile crisis response
Ensuring adherence to all relevant local, state, and federal regulations, as well as internal policies and procedures. Accreditation coordination, adherence, and policy development and oversight. Ongoing review and development of center policies and processes
Maintaining effective communication with staff, clients, families, and external agencies, fostering a collaborative and supportive environment
Maintaining accurate documentation and records for all calls, completing reports, and participating in data collection and analysis
Facilitating staff training, promoting annual and ongoing professional development, and ensuring staff are equipped to handle crisis situations effectively
Assisting with budget development and monitoring expenditures, ensuring compliance with budgetary guidelines
Building relationships with community partners, representing the crisis center at meetings, and participating in outreach activities
Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance
Additional duties as assigned
Qualification
Required
Bachelors degree in Social Work, Psychology, Counseling, or other related field
Three (3) years' experience in crisis or call center
One (1) year leadership experience
Certification in crisis intervention or suicide prevention. (Mental Health First Aid Certification, Safe Talk, ASIST, or Crisis Intervention Training (CIT))
Reliable, high-speed wireless internet service (Wi-Fi)
Must possess intermediate level computer skills (Excel, Word, PowerPoint, and Outlook)
Type 50 wpm
Exceptional skills in business English and spelling
Ability to maintain confidentiality
Knowledge of mental health issues, suicide risk factors, crisis intervention, and de-escalation
Empathy and compassion Interpersonal skills and the ability to build rapport with individuals in distress
Familiarity with community resources and mental health services
Strong oral and written communication skills, including a clear and expressive speaking voice
Creativity
Customer service
Ability to meet deadlines
Attention to detail
Flexibility
Ability to work collaboratively and independently to achieve stated goals
Initiative
Ability to relate professionally and positively with staff, business partners, customers, constituents, beneficiaries, and the public
Ability to multitask
Ability to prioritize
Strong organizational skills
Problem solving skills
Professionalism
Project management and technical skills
Ability to read, interpret and apply laws, rules, and regulations
Knowledge of quality improvement processes and techniques
Time management skills
Willingness to work flexible hours, including evenings, weekends, and holidays
Ability to work overtime as needed
Preferred
Five (5) years' experience in the related field
Three (3) years' leadership experience
Certification in crisis intervention or suicide prevention
Company
Arkansas Foundation for Medical Care
AFMC was incorporated in 1972 as a private nonprofit educational organization.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Selig
Chief Executive Officer
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