Rove · 1 month ago
Reservations Coordinator (International)
United States
Full-time, Contract
Remote
New Grad, Entry LevelRove is a rapidly growing marketplace for luxury property rentals, headquartered in New York. They are seeking a Reservations Coordinator to manage guest interactions, streamline sales processes, and support the Sales Manager in achieving revenue goals.
HospitalityReal EstateRental Property
Responsibilities
Engage with guests through calls, emails, and chats on partner platforms, effectively promoting the luxury Rove experience
Qualify, manage, and progress a pipeline of potential guests
Streamline routine tasks within the Sales team to optimize performance and focus on strategic tasks
Assist the Concierge team with in-house guests. This includes reservation extensions, relocations, payment tracking and various admin tasks
Implement Operations training and sales initiatives as we continue to scale
Identify sales opportunities by qualifying inbound leads (suggest suitable options based on client requirements)
Support the Sales Manager with property owner relations and provide feedback on pricing & occupancy
Work closely with the Listings team to ensure all information is accurate & up to date
Contribute to achieving monthly and quarterly revenue goals
Rapidly iterate on feedback to enhance team, workflow, market occupancy, and revenue
Qualification
Required
Native equivalent fluency in business English will be essential for this role
Sales and/or Real Estate experience in short term rentals or hotels (U.S. based)
Ability to run proper exploratory/discovery calls, be an active listener, manage objections and negotiation
You're bubbly and enjoy interacting with people!
Empathy and sales skills- ideally within Tech, Hotel or Real Estate sales
Excellent communication skills, both written and verbal
Strong organization skills
Proficiency in computer, web, and mobile phone apps
Customer-first mindset and closing mindset with a sense of urgency
Comfortable working in a fast-paced environment
Use and understand our CRM (HubSpot)
A coachable individual able to implement feedback
A highly consultative, active listener, with strong objection management and negotiation skills
Preferred
Geographical awareness of New York City's neighborhoods and transit time/options
Start-up experience
Experience working with tech products (like: HubSpot, Slack, OpenPhone, G-Suite, & Guesty)
Benefits
Additional monthly commission based on performance to goal (revenue & occupancy)
Unlimited Paid-Time Off to be coordinated with your manager on a rolling basis.
Company
Rove
Marketplace for luxury property rentals.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2025-01-31Series A
Leadership Team
Jonah Hanig
Founder / CEO
Recent News
Company data provided by crunchbase