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Lyra Collective · 4 weeks ago

Customer Experience Manager (part-time)

United States

Part-time

Remote

Mid, Senior Level

$25/hr - $32/hr

3+ years exp

Lyra Collective is a brand-focused company in the Personal Care and Family categories dedicated to customer care. They are seeking a part-time Customer Experience Manager to lead customer interactions and support operations while enhancing service quality and efficiency through data-driven insights.

ConsumerE-CommerceRetail

Responsibilities

Develop and execute annual CX roadmap by identifying opportunities and leading initiatives to improve efficiency, elevate the customer experience, generate revenue and reduce costs

Implement and optimize AI Agent adoption to automate simple and routine inquiries

Unlock and leverage customer data for cross-departmental insights by identifying new reporting capabilities and distributing actionable findings

Integrate upselling, cross-selling, and incentive programs to drive incremental sales while maintaining exceptional service quality

Manage a team of CX Associates in the Philippines and lead them through process changes, new initiatives, and technology adoption while sustaining engagement and productivity