Kornit Digital · 1 week ago
Customer Success Manager
New York, NY
Full-time
Hybrid
Mid Level
$90K/yr - $110K/yr
3+ years expKornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. As a Customer Success Manager, you will partner cross-functionally to drive customer retention and satisfaction while managing the overall customer relationship and ensuring they realize maximum value from Kornit’s products and services.
Enterprise SoftwareManufacturingPrintingShippingTextiles
Responsibilities
Supports sales growth, relationship management, internal and external communication
Ensure customer adherence with Kornit maintenance guidelines to optimize system performance
Help customers fully leverage their Kornit products and services and understand their ROI through strategies that reveal customer business challenges and objectives
Presents executive summaries to Senior leaders
Accountable for project management and execution of customer and Kornit business initiatives
Responsible for maintenance of routine status reports and process documentation in internal knowledge management sites such as Salesforce and Priority
Partners cross-functionally to create data-based monitoring tools that drive appropriate proactive customer outreach
Organizes and leads contract renewal strategy with key internal stakeholders in anticipation of renewal date
Identifies and categorizes retention/churn risk and leads campaigns to ensure customer renewal
Through routine customer communications, proactively identifies potential issues and works to lead cross-functional efforts to mitigate issues and risks by implementing solutions with a sense of urgency
Conduct personal visits with key customer contacts and engage in relationship building, goal setting and Business Review
Qualification
Required
3-5 years of related experience; customer support, mission-critical services, manufacturing environment
Bachelor's degree
Travel can be up to 50%
Ability to work cross-functionally in a productive and collaborative manner to achieve defined objectives
Excellent written and verbal communication skills
Strong problem-solving skills and attention to detail
Strong computer skills, with a proficient knowledge of Microsoft Office products
Familiarity with customer relations management software applications (Salesforce)
Demonstrated ability to engage with customer management and key decision makers in a positive and collaborative manner
Preferred
Technical Support experience preferred
Spanish speaker preferred
Benefits
Medical
Dental
Life insurance
Investment Savings Plan (401K) with employer matching
Company
Kornit Digital
Kornit Digital offers digital printing solutions for the printed textile industry.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$19M2019-01-01Post Ipo Equity
2017-01-01Post Ipo Equity
2015-04-02Post Ipo Equity
Leadership Team
Ronen Samuel
CEO
Kobi Mann
CTO
Recent News
2026-01-21
2026-01-20
Kornit Digital Ltd
2025-11-18
Company data provided by crunchbase