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Landmark Credit Union · 4 weeks ago

Member Solutions Associate

555 S Executive Dr, Brookfield, WI 53005, USA

Full-time

Onsite

New Grad, Entry Level

Landmark Credit Union is dedicated to putting people first and fostering a culture of inclusion and collaboration. The Member Solutions Associate will primarily work with delinquent loans, discussing payment options with members and assisting with inbound calls to ensure members receive the support they need.

Financial Services

Responsibilities

Work accounts primarily less than sixty days past via the auto dialer or through inbound calls received

Negotiate arrangements with members via multiple channels. Phone, text, chat, and/or email

Properly pend accounts out so we can follow-up as needed

Maintain a high standard of professionalism at all times with members and co-workers

Has the ability to assist in multiple areas including late state and clerical, when applicable

Educates members as to any loss mitigation options available to them. Can analyze information to recommend the best possible outcome for the member and Credit Union

Performs other duties as assigned

Qualification

Member service skillsLearn systemsVerbal communicationWritten communicationProblem solvingOrganizational skillsUnderstanding policiesIndependenceProfessionalism

Required

High school diploma or equivalent

Possess good member service skills

Must be able to learn all account types, loss mitigation tools, and department specialty areas

Excellent verbal and written communication skills, problem solving skills, organizational skills, and the ability to work independently

Must have experience or ability to gain proficiency in all programs and systems used for this job

Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations