On Target Executive Search, A Division Of On Target Staffing LLC · 1 week ago
Assistant Front Office Manager
Malibu, CA
Full-time
Onsite
Entry, Mid Level
2+ years expOn Target Executive Search is seeking a highly motivated and service-oriented Assistant Front Office Manager to join their prestigious 5-star hotel in Los Angeles. The ideal candidate will support the Front Office Manager in overseeing all front desk operations, ensuring exceptional guest service, and leading a team of front office professionals.
ConstructionProperty ManagementReal Estate
Hiring Manager
Angelique W.
Responsibilities
Assist in managing daily front office operations, including check-in/check-out procedures, guest inquiries, and room assignments
Supervise, coach, and motivate front office staff to deliver exceptional service in line with hotel standards
Resolve guest complaints and handle escalated issues with professionalism and efficiency
Collaborate with housekeeping, concierge, and other departments to ensure seamless guest experiences
Maintain accurate records of room availability, guest accounts, and billing processes
Ensure compliance with all hotel policies, procedures, and brand standards
Assist in scheduling staff, managing payroll, and conducting performance evaluations
Support training and onboarding of new front office team members
Monitor lobby appearance and ensure the environment reflects the hotel’s luxury brand image
Qualification
Required
Minimum of 2 years of supervisory experience in a front office role within a luxury or 5-star hotel
Excellent communication, leadership, and customer service skills
Strong problem-solving abilities and attention to detail
Proficiency in property management systems (e.g., Opera, ALICE, PMS) and Microsoft Office
Ability to work flexible hours, including evenings, weekends, and holidays
Fluency in English required; additional languages a plus
Preferred
Degree or diploma in Hospitality Management or related field preferred
Benefits
Medical
Vision
Dental
401k
Company
On Target Executive Search, A Division Of On Target Staffing LLC
Founded in 2001, On Target Staffing has been a dedicated partner in workforce management and recruitment solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase