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Coca-Cola Bottlers' Sales & Services · 1 day ago

Senior Technical Advisor

Tampa, FL

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Coca-Cola Bottlers' Sales & Services is seeking a Senior Technical Advisor to maximize the value of Phone Fix Operations with customers and field service technicians. The role involves providing efficient technical support for post-mix, vending, and cooler equipment problems, minimizing customer downtime, and reducing service costs.

Customer ServiceFinanceInformation TechnologyProcurement

Responsibilities

Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone or video conferencing in order to minimize customer down time and service cost

Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling)

Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., CCBSS systems, FedEx or UPS databases)

Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services

Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts