Mitsubishi Electric Power Products, Inc. · 1 week ago
Field Service Technician II Phoenix, AZ
Phoenix, AZ
Full-time
Onsite
Mid Level
$40/hr - $45/hr
4+ years expMitsubishi Electric Power Products, Inc. is a leading provider of power systems, rail transportation, and visual display solutions across North America. They are seeking an experienced Field Service Technician to provide on-site service, maintenance, and technical support for uninterruptible power supplies and related peripherals, ensuring reliable power solutions for mission-critical infrastructure.
Consumer ElectronicsElectrical DistributionElectronicsManufacturing
Responsibilities
Provide Field Service Expertise: Deliver preventative and remedial maintenance, field modifications, start-ups, and testing for UPS systems and power quality products at customer sites
Support Customers Directly: Serve as a key technical resource for internal teams, third-party service providers, and end users seeking assistance
Diagnose & Repair: Troubleshoot and repair power systems down to the board level with minimal guidance, and evaluate both routine and complex equipment failures
Analyze & Document Failures: Inspect and test failed products, components, and systems before returning them to the factory. Clearly document defect findings and system status
Lead Emergency Support: Participate in an on-call rotation to provide emergency field service and technical support as needed
Collaborate Cross-Functionally: Work with other departments to identify product performance issues and develop long-term solutions for improved reliability
Drive Product Improvement: Recommend service upgrades—such as battery replacements or enhancements—to ensure long-term equipment performance and customer satisfaction
Mentor Team Members: Guide and support less experienced technicians in diagnosing and resolving system failures
Attend Key Meetings: Participate in project meetings to stay aligned on service schedules and technical developments
Keep Detailed Records: Maintain accurate service logs, and create detailed technical reports on issues discovered during field service or inspections
Manage Expenses: Submit timely and accurate expense reports in accordance with company travel and reimbursement policies
Qualification
Required
Associate degree in Electrical, Electronics, or a related technical field, with at least 4 years of experience troubleshooting and repairing electrical/electronic equipment—or equivalent combination of education and hands-on experience
Advanced knowledge of UPS systems and peripherals, including data center electrical equipment
Proficiency using electronic and mechanical test tools, with ability to collect and report test data
Ability to read schematics and one-line facility drawings
Basic familiarity with communication and networking protocols
OSHA-10 Construction and NFPA-70E certifications required
Advanced verbal, written, and presentation skills for working with customers, internal teams, and suppliers
Proven ability to identify issues, develop solutions, and implement repairs efficiently
Advanced skills in Microsoft Office and experience using MRP/ERP systems
Valid Driver's License: Required for travel to customer locations and rental vehicle use
Benefits
Comprehensive Health Coverage: MEPPI covers 90% of the cost for medical, dental, and vision plans, giving you peace of mind for your family’s health.
Retirement Plans: Invest in your future with our 401(k) plan and a company match of up to 4%.
Time Off Benefits: Earn paid vacation after 90 days of employment and enjoy 12 paid holidays annually.
Career Advancement: Access training programs and educational support to further develop your skills and career.
Employee Rewards: Benefit from profit sharing and exclusive employee discounts on MEPPI products and services.
Company
Mitsubishi Electric Power Products, Inc.
Mitsubishi Electric Power Products, Inc. is an Electronic Manufacturing firm that manufactures electric power & electronic technologies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tricia Breeger
President & CEO, Mitsubishi Electric Power Products, Inc. (MEPPI)
B
Brian Heery
Chairman
Recent News
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