ASM · 2 days ago
Field Service Engineer
US > Arizona > Chandler
Full-time
Onsite
Mid, Senior Level
5+ years expASM is a leading company in the semiconductor industry, known for its innovative technology and collaborative culture. They are seeking Field Service Engineers to perform installations, maintenance, and repair of complex semiconductor equipment while ensuring high levels of customer satisfaction and continuous improvement.
ElectronicsManufacturingSemiconductor
Responsibilities
Perform installations, preventative maintenance and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at ASM’s global customer locations
Create and maintain a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality
Be capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals
Have the ability to develop action plans for problem resolution and present to internal and external customers
Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations
Coach / mentor lower level FSE’s to higher level skill sets
Assist in customer escalations and manage beta-site projects
Troubleshoot process problems of medium complexity along with writing procedures and processes for standard field service activities
Qualification
Required
Bachelor's degree from an accredited college in electrical engineering / electronics technology, electronics / electro-mechanical with up to 5 years of semiconductor fabrication maintenance experience In ALD, PECVD, EPI or Diffusion
Ability to travel of at least 25% for both domestic and international locations
5+ years field service / customer support background and/or 5+ years manufacturing experience in final assembly or test of semiconductor capital equipment
Knowledge in any or all of the following areas is a plus: wafer fab, closed loop gas and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids
Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems
Safety mentality
Ability to work with hand tools
Working knowledge of Oscilloscope's and DVM's
Strong positive attitude with excellent customer service skills
Clear and concise (English) verbal and written communications
Knowledge of structured problem-solving techniques
MS office knowledge
Ability to work in a team environment, independently and/or with limited supervision
Be able to interpret electronic / electro-mechanical schematics and drawings
Maintain strong organizational simultaneously leadership skills
Ability to handle multiple tasks
Company
ASM
ASM is a supplier of semiconductor equipment, materials and process solutions addressing the wafer processing.
1001-5000 employees
H1B Sponsorship
ASM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (6)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1981-05-22IPO
Leadership Team
Charles Dean del Prado
President & CEO
Recent News
2025-12-08
ASM International NV
2025-10-29
Company data provided by crunchbase