iT1 ยท 2 days ago
Configuration Technician I
Phoenix, AZ
Full-time
Onsite
Entry Level
1+ years expiT1 is a leading national technology solution provider headquartered in Tempe, AZ, seeking a Configuration Technician I to join their team. This entry-level role focuses on the setup, configuration, and deployment of IT assets, ensuring high-quality hardware and software solutions for clients.
Cloud SecurityInformation Technology
Responsibilities
Set up and configure computers and peripheral based on the scope of work
To accurately diagnose the problem with a malfunctioning PC, Mac, laptop, printer or other peripheral
Perform quality control on the project assigned
Respond to order requests and customer emails to assist in troubleshooting any problems that arise
Image and quality-check laptops, desktops, and virtual desktop infrastructure (VDI) to ensure proper operation and software installation
Perform physical and application configuration of invoice and report printers, including Zebra and Canon models
Install and configure hardware and software on user devices and servers
Troubleshoot desktop, laptop, and end-user hardware/software issues
Bench test refurbished devices such as PCs, monitors, switches, and phones
Configure and deploy card readers and other peripheral devices
Create and manage user access accounts and permissions
Perform server hardware configuration and support deployment readiness
Utilize PowerShell to support automation and streamline configuration processes
Unpackage, prepare, and coordinate hardware devices for shipment
Support Azure Virtual Desktop (AVD) and Vision deployments, including QA, staging, and printer tagging
Troubleshoot and resolve printer issues during and after deployments, including remote support and reconfiguration
Assist with SCCM collections and software package deployments, ensuring successful installation and resolving any failures
Serve as a subject matter expert (SME) for Zebra and Canon printers, workstations, and peripheral devices during deployment validation
Respond to ServiceNow tickets to resolve hardware, software, and access-related issues
Document processes, configurations, and troubleshooting steps accurately
Contribute to continuous improvement initiatives
Qualification
Required
1-3 years of related experience
Excellent communication written and verbal skills
CompTIA A+ or comparable experience
Working knowledge of Windows and Mac operating systems
Working knowledge of common desktop applications
Working knowledge of invoice and report printers
Strong knowledge of desktop and laptop computer hardware
Ability to work full time
Occasional travel (Locally - up to 25%)
Dependable transportation for traveling to client site
Ability to multi-task
Lifting or carrying up to 40 lbs
Standing for long periods of time
Time spent in low postures (crouching, stooping, kneeling, bending)
Climbing (ramps, stairs, or ladders)
Sit at a computer for 8 hours per day
Keyboarding for 8 hours per day
Reaching Overhead
Near Vision (working with small objects or reading small print)
Speaking (communicating information to clients / coworkers)
Preferred
Knowledge of Autopilot and JAMF is a plus
Knowledge of PowerShell use is a plus
Benefits
Health Insurance
Vision
Dental
Life Insurance
On-site fitness center at the main office
80 hours of PTO accrual first year
Paid Holidays
401K Plan
Company
iT1
iT1 is an IT solutions and managed services company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Haley Raether
Partner Relationship Specialist
Jeff Freeman
Partner Alliance Marketing Manager
Company data provided by crunchbase