Ensemble Health Partners · 2 weeks ago
Financial Navigator
Coral Springs, FL
Full-time
Onsite
Mid Level
$20.45/hr - $22.50/hr
3+ years expEnsemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Financial Navigator role involves guiding patients through their financial journey during their stay and post-discharge, addressing financial questions, providing education, and facilitating process improvement.
Health CareHospitality
Responsibilities
Guiding patients through their financial journey during their stay at the facility and immediately post discharge
Triaging financial questions
Providing patient education
Performing onsite patient rounding
Answering customer service calls
Facilitating process improvement projects for the patient’s financial journey
Perform regular patient rounding in the registration lobby to ensure efficient patient throughput and optimal patient experience
Take a proactive approach in patient education to improve patient experience to improve financial performance
Ensure continuity on challenging in-house cases
Face-to-face connection with patients throughout their care journey
Real time feedback and issue resolution
Proactively identify financial process gaps
Maintain consistent communication and collaboration with the client patient care advocate or designated personnel that receives external patient inquiries, concerns, or complaints
Communicate and collaborate with other personnel as needed, including case management, social workers, customer service or physician liaisons
Produce monthly operating report for executive review
Trend analysis of issues discovered, actions taken, project proposal, etc
Answers inbound phone calls during peak call hours
Researches and responds to account inquiries in a timely manner
Knowledge of all aspects of the revenue cycle and processes to troubleshoot and resolve issues
Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position
Work with leadership team to implement workflow changes if appropriate
Communicate patterns and trends with other departments to improve work standards
This position will work closely with the customer service department to ensure we have a standardized approach in training, education, technology, and processes
Performs other duties as assigned
Qualification
Required
3 to 5 years in a similar role
High School Diploma or GED
HFMA Certified Revenue Cycle Representative (CRCR) Required within 9 months of hire (company paid)
Subject matter knowledge in Financial Counseling
Subject matter knowledge in Insurance Verification
Subject matter knowledge in Billing
Subject matter knowledge in Customer Service
Ability to triage patient questions and ensure resolution
Perform regular patient rounding in the registration lobby to ensure efficient patient throughput and optimal patient experience
Take a proactive approach in patient education to improve patient experience to improve financial performance
Ensure continuity on challenging in-house cases
Face-to-face connection with patients throughout their care journey
Real time feedback and issue resolution
Proactively identify financial process gaps
Maintain consistent communication and collaboration with the client patient care advocate or designated personnel that receives external patient inquiries, concerns, or complaints
Communicate and collaborate with other personnel as needed, including case management, social workers, customer service or physician liaisons
Produce monthly operating report for executive review
Trend analysis of issues discovered, actions taken, project proposal, etc
Answers inbound phone calls during peak call hours
Researches and responds to account inquiries in a timely manner
Knowledge of all aspects of the revenue cycle and processes to troubleshoot and resolve issues
Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position
Work with leadership team to implement workflow changes if appropriate
Communicate patterns and trends with other departments to improve work standards
This position will work closely with the customer service department to ensure we have a standardized approach in training, education, technology, and processes
Performs other duties as assigned
Preferred
Experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, or other applicable roles
Prior customer service and/or hospital experience is a plus
Benefits
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Company
Ensemble Health Partners
Ensemble Health Partners is the leading revenue cycle management company for hospitals, health systems and physician practices.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-25Private Equity
2019-05-30Acquired
Leadership Team
Judson Ivy
Founder and CEO
Matt Tormey
EVP Compliance and Risk
Recent News
Company data provided by crunchbase