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Airbus · 1 day ago

Customer Service Engineer

Wichita, KS

Full-time

Onsite

Mid Level

3+ years exp

Airbus is a leading aerospace company seeking a Customer Service Engineer to join their Customer Engineering Support department in Wichita, Kansas. The role involves delivering timely solutions to technical queries from customers regarding aircraft structure and systems issues, while ensuring compliance with key performance indicators and supporting continued airworthiness.

AerospaceCommercialManufacturing

Work & Life Balance

No H1B

Responsibilities

Management of the repair solution from customer’s submittal through final approval (RDAF) issuance while maintaining customer expectations for delivery

Analyze customer queries related to structural damages against the Airbus Structural Repair Manual (SRM), if beyond limits manage the repair for efficient treatment by the relevant engineering design office

Maintain a strong interaction with the Repair Solutions team across all global regions to support the customer 24/7

Liaise with Design Offices to ensure requested repair definitions and justifications are provided on time with the required level of quality and related reviews

Collaborate and liaise closely with Airbus Spares/Satair/spares focal to ensure that all repair solutions take into account the availability of parts for each repair

Initiate updating of structure repair documentation with the SRM (Structural Repair manual) organization when shortcomings are observed

Ensure transfer of in-service experience and maintenance activities to management, to other divisions of Customer Services and Airbus design organization including vendors

Use of specialized TechRequest tool (SAP based program) to keep records of technical queries, answers and exchanges with all involved parties

Liaise with Airbus Field Service community if required to ensure alignment on sensitive topics, utilizing management as required

Attend periodic meetings which may include escalate through Daily Operations Meeting for spares escalation

Identify and follow up on damages related to potential safety critical items

Collaborate with Airbus Technical AOG Center (AIRTAC) or Major Incident Repairs team if repairs escalate to this level of complexity, ensuring a smooth transition

Collaborate across cultures, languages and time zones with a diverse customer base (both airlines and MRO’s) and Airbus teams is a key aspect to ensure a high level of customer satisfaction

Qualification

Engineering degreeAircraft structure knowledgeStructural Repair Manual (SRM)Maintenance repair practicesTechnical documentation interpretationAirline/MRO experienceEffective communicationTeam collaborationInitiativeMotivationInterpersonal skills

Required

Bachelor Science/Engineering (BSc/BEng) degree or equivalent relevant experience in the field in lieu of degree

3+ years Engineering experience in an airline/OEM/MRO environment preferred, with knowledge of aircraft structure (design, fatigue, materials...) and structural repairs, or mechanical

Ability to read and interpret engineering drawings, bills of material, technical documentation / manuals (SRM, SB, IPC...)

Knowledge of maintenance repair practices, equipment and ways of working

Communicate effectively, both verbally and in writing to team and business partners worldwide including ability to discuss at working level within Airbus to customers in case of reporting / escalation / etc

Ability to take initiative, proven high motivation and flexibility to work in a highly demanding environment

Professional interpersonal skills, ability to work with multidisciplinary teams in a collaborative team environment with a diverse international workforce

Airline or Maintenance and Repair Organization (MRO) experience is highly regarded

Authorization to Work in the US

Benefits

Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.