Talkiatry · 1 month ago
Service Agent, Patient Care Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hrTalkiatry is a national mental health practice focused on providing accessible and responsible care. The Service Agent role involves responding to patient inquiries, scheduling appointments, and ensuring optimal provider schedules while managing administrative tasks.
Health CareMedicalMental HealthmHealthWellness
No H1B
Responsibilities
Answer incoming inquiries from patients, answer questions, and schedule appointments
Make outbound phone calls to patients, pharmacies, and insurance companies
Create and triage tickets in ServiceNow
Ensure that providers are scheduled for best use of time
Schedule appointments as needed in eClinicalWorks
Support clinicians via Microsoft Teams Chat to:
Schedule patient follow-up appointments
Reach out to patients who are late to tele visits
Send referral information to patients
Send discharge letters
Monitor and complete tickets in ServiceNow to:
Inform patients of insurance benefits
Respond to patient inquiries
Add copies of insurance cards/IDs to patient documents
Troubleshoot minor technological issues or escalate them to our helpdesk
Qualification
Required
Strong written and verbal communication skills
Excellent customer service skills
Ability to multitask while maintaining accuracy
Enjoy working in team-based environment
Experience providing phone, email and chat-based customer service
Experience answering phones and multitasking in a fast-paced environment
Experience scheduling appointments
Preferred
Medical Reception experience and experience using an Electronic Health Record (EHR) is a plus, but not required
Microsoft Office (M365), plus if you have worked with Microsoft Teams
Benefits
Medical, dental, vision, effective day 1 of employment
401K with match
Generous PTO plus paid holidays
Paid parental leave
And more!
Company
Talkiatry
Talkiatry provides virtual mental healthcare covered by insurance, connecting patients with licensed psychiatrists.
Founded in 2019
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$242MKey Investors
Andreessen HorowitzBanc of CaliforniaBlisce
2024-06-18Series C· $130M
2024-06-18Debt Financing
2022-07-01Series B· $75M
Leadership Team
Georgia Gaveras
Co-Founder and Chief Medical Officer
Kira Posteraro
Chief Psychiatrists
Recent News
Behavioral Health Business
2025-12-25
Behavioral Health Business
2025-12-18
Company data provided by crunchbase