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AxisCare Home Care Software · 3 weeks ago

Software Support Specialist 2026

Waco, Texas, United States

Full-time

Onsite

Entry, Mid Level

1+ years exp

AxisCare Home Care Software is a fast-growing company that provides a web-based management platform for home care agencies. The Software Support Specialist will guide clients in effectively utilizing the AxisCare software, providing support through various communication channels while becoming a subject matter expert on the software's user interface.

Health CareInformation TechnologySoftware

Growth Opportunities

Responsibilities

Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting

Manage your work - Follow up with clients and keep notes through ZenDesk

Report problems - Communicate user issues, program bugs and feature requests with appropriate managers

Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources

Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates

Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings

Qualification

Software navigationProblem identificationWritten communicationVerbal communicationHelp desk experienceWindows OS experienceCognitive skillsListeningTeam collaborationIntegrityWork ethic